Senior Manager, Continuous Improvement & Professional Training 

Job Summary:
The Sr. Continuous Improvement & Professional Training Manager (“Sr. CI Mgr.”) is responsible for driving operational excellence through training, process improvement, and strategic collaboration with Operations and ancillary teams. This role plays a key part in identifying performance gaps, developing and executing training strategies, and ensuring adherence to best practices and standardized processes. The Sr. CI Mgr. will lead a team comprising a salaried Learning leader and up to three Learning Associates to support site-wide initiatives that enhance efficiency, compliance, and overall performance as well as training all incoming managers and new hires.

Key Responsibilities:

1. Strategic Collaboration & Site Performance Improvements
   
   
• Actively participate in strategy calls that impact the site, providing insights on operational impacts across all departments within the DC. 
• Develop and execute training plans for salaried operations leaders and associates before new initiatives launch.
• Monitor performance post-launch, providing feedback on successes and areas for improvement.
  
  
2. Daily Performance Management & Issue Resolution
   
   
• Participate in daily meetings with Operations leaders to assess site performance and identify gaps.
• Conduct root cause analysis for performance deficiencies and deploy the Learning team to address training-related gaps.
• Engage cross-functional teams (Engineering, Maintenance, HR, WMS) as necessary to resolve non-training-related performance issues.
  
  
3. Audit & Compliance Oversight
   
   
• Develop and implement an audit process to ensure compliance with process adherence, 5S standards, and training execution.
• Maintain accurate training logs and ensure proper documentation of associate training sessions.
• Provide weekly reporting on training performance, associate interactions, and compliance metrics.
  
  
4. Training Program Development & Execution
   
   
• Design, update, and monitor training modules to align with evolving operational processes.
• Ensure training associates are equipped with up-to-date knowledge and resources.
• Ensure sufficient training coverage across all shifts, including at least one day per week per shift and weekend rotations.
  
  
5. Data Analysis & Continuous Improvement
   
   
• Analyze operational and training data to assess performance trends and identify areas for improvement.
• Request data analysis from the Business Intelligence team to support root cause investigations.
• Implement data-driven improvements to optimize site performance and training effectiveness.
  
  
6. Operational & Cross-Functional Support
   
   
• Be present for all site launches to provide hands-on support and ensure a smooth transition.
• Maintain strong, positive relationships with Operations and ancillary departments to ensure minimal disruptions.
• Support a culture of continuous improvement by fostering collaboration and knowledge-sharing across teams.
  
  

Qualifications & Requirements:

• Bachelor’s degree in Business, Operations Management, Industrial Engineering, or related field (preferred) or equivalent work experience.
• 3+ years of experience in operations, training, continuous improvement, or a related field.
• Experience leading teams and driving process improvements within a distribution, fulfillment, or manufacturing environment.
• Strong analytical skills with the ability to interpret data and apply insights to business decisions.
• Excellent communication and interpersonal skills to foster collaboration across departments.
• Ability to work a flexible schedule, including days, nights, and weekends, based on business needs.
• Must be onsite at least 40 hours per week, with additional days / hours required based on site performance.
• Demonstrated ability to manage multiple priorities in a fast-paced, high-volume environment.
• Knowledge of Lean, Six Sigma, or other continuous improvement methodologies (preferred).

Work Environment & Physical Demands:

• This role requires a hands-on approach, with frequent time spent on the floor observing, coaching, and collaborating with teams.
• Ability to stand and walk for extended periods in a warehouse or fulfillment environment.
• May require occasional travel to support other sites or corporate initiatives.

You’ll get… 

• Competitive salary, 401k with company match that vests immediately upon participation, and company equity plan based on role
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.