Job Description Summary

Contract Performance Manager (CPM) shall serve as a contact point for our customers on Contractual Services Agreements and shall be dedicated for sites during normal office hours and provide full support during emergencies.

The CPM will be responsible for all contractual activities providing the necessary support on pre- and post-contractual management, Terms & Conditions of the contract and the Management of claims. Also involves definition, management, and execution of risk modeling activities in support of the contract.

Job Description

Key Responsibilities

• Responsible for the profitability and customer satisfaction for assigned contracts ·
• Provide both service agreement, and time and material program management
• Own profit and loss responsibility (i.e. orders, sales, margin, cash) for the assigned contracts including parts, repairs, field services and performance services for the customers in assigned contracts.  
• Drive operational excellence and rigor on Safety, Quality, Delivery, Cost, Culture, and leverage key productivity tools in lean and quality to deliver process excellence
• Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract.
• Assist in sales campaigns for new contracts and proposals.
• Ensure timely resolution of customer issues and customer satisfaction for assigned contracts
• Function as liaison between internal organizations and customers for assigned contracts.
• Utilizes in-depth knowledge of technical discipline and analytical thinking and technical experience to execute contract obligations.
• Be responsible for backlog, forecasting, pipeline and weekly financial tracker updates for assigned portfolio.

Required Qualifications

• Bachelor’s degree in engineering from an accredited university
• Minimum of 4 years of experience in one of those areas, contract management, project management , field engineering, or Repairs/Parts.
• Experience in working with customer different stakeholders.
• The legal right to work in KSA without company sponsorship or time restriction.

Desired Characteristics

• Strong oral and written communication skills.
• Prior experience in a financial background with P&L experience is preferred.
• Strong interpersonal and leadership skills.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs/projects.
• Ability to document, plan, market, and execute programs.
• Fluent English & Arabic (written & spoken).
• Established project management skills.

Additional Information