JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves: To deliver high quality, prompt and courteous reception and front desk services in support of the Client's business needs and workplace experience.

Front Desk Service

• Greet clients, employees, visitors and vendors in a professional and welcoming manner.

• Handle incoming calls, general enquiries, visitor directions and daily front desk communications.

• Maintain the reception area, visitor waiting area and front desk materials in a clean, tidy and presentable condition.

Visitor Management and Access Support

• Manage visitor registration, visitor badge issuance and return in accordance with site access procedures.

• Maintain accurate visitor, access badge and reception records, and ensure sensitive information is handled confidentially.

• Assist with staff, visitor and contractor badge administration where required, including activation, deactivation, record filing and monthly updates.

Meeting Room and Event Support

• Support conference room bookings, room readiness checks and meeting room set-up requests.

• Coordinate basic meeting support such as room signage, refreshment requests, stationery, visitor reception and ad-hoc event assistance.

• Report room, equipment, AV/VC or housekeeping issues promptly and follow up until completion.

Office Administration and Facilities Support

• Assist the Facilities team to monitor office common areas, reception, meeting rooms, pantry areas and general office environment.

• Raise and follow up service requests for cleaning, repair, maintenance, stationery, pantry supplies, courier or other office support items.

• Support mail, courier, document collection, delivery coordination and related record keeping where applicable.

• Assist with office equipment consumables and report faults for photocopiers, printers, shredders and other shared equipment when required.

Customer Service / Client Relationships

• Provide courteous and timely support to client staff, visitors and vendors, and escalate urgent or recurring issues to the Facilities team.

• Maintain good communication with the Client, IFM team, security, cleaning, landlord and vendors to ensure smooth daily operations.

• Follow established escalation procedures, incident reporting procedures, safety requirements and site operating procedures.

Reporting and Compliance

• Support daily and monthly reports by maintaining accurate reception, visitor, access, service request and issue logs as required.

• Ensure confidentiality, data privacy and document handling requirements are followed at all times.

• Support KPI tracking and continuous improvement initiatives related to reception and front desk services.

• Back up other IFM team members when necessary and perform any other duties assigned by the Client / Facilities Manager.

• Provide general administrative and event support

Desired experience and technical skills Required

• Diploma / Higher Diploma in any discipline with at least 1-year’s relevant experience in receptionist, administration, front desk or similar roles

• Good command of both spoken and written English and Mandarin

• Excellent customer service skills

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) Preferred

• Warm and pleasant personality

Location:

On-site –Hong Kong, SAR, China

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.