A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

About the Role:

The Intern – Defect Management Support will assist the Defect Management function in executing day-to-day defect tracking, coordination, and reporting activities across active software development programs. The role focuses on ensuring data accuracy, timely follow-ups, and structured reporting, enabling effective defect resolution and supporting overall delivery quality.

What You Will Do:

• Maintain and regularly update defect tracking systems (JIRA/Excel) with accurate and current information

• Track defect lifecycle stages including new, assigned, in-progress, resolved, verified, and closed

• Support defect triage activities by preparing consolidated defect data and classification (severity, priority, modules, root cause where applicable)

• Coordinate with cross-functional teams (Development, Integration, Testing, Systems) for timely defect analysis and closure

• Monitor defect aging and escalate risks or delays as required

• Assist in preparation of defect dashboards, metrics, and periodic status reports for internal reviews

• Ensure consistency, completeness, and discipline in defect data entry and tracking processes

• Support documentation of root cause analysis (RCA) and validation of defect fixes

• Contribute to continuous improvement of defect tracking and reporting processes

What You Need:

• Bachelor’s degree (or pursuing final year) in:

  • Computer Science

  • Information Technology

  • Electronics or related field

• Basic understanding of Software Development Life Cycle (SDLC) and defect lifecycle management

• Strong proficiency in Microsoft Excel (data tracking, analysis, and reporting)

• Familiarity with defect management tools such as JIRA (preferred)

• Strong attention to detail with a focus on data accuracy and consistency

• Good coordination and follow-up skills across multiple stakeholders

• Effective written and verbal communication skills

What is Nice to Have:

• Structured and process-oriented mindset

• Ability to manage multiple tasks and adhere to timelines

• Proactive approach in identifying issues and driving closure

• Willingness to learn and adapt in a fast-paced project environment

• Improved visibility and traceability of defects across programs

• Timely follow-ups resulting in reduced defect backlog and aging

• High data accuracy and reliability in defect tracking systems

• Efficient reporting support for internal reviews and stakeholder updates

What We Offer:

An inclusive and diverse work environment that fosters and encourages professional and personal development

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.