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Job Function:

Technology Product & Platform Management

Job Sub Function:

Technology Operations Support

Job Category:

People Leader

All Job Posting Locations:

Markham, Ontario, Canada

Job Description:

Johnson & Johnson Services Inc. is recruiting for a MedTech Supply Chain (MT SC) ERP Business Platform Operations Lead. 

  

The MT SC ERP Business Platform Operations Support Lead will be a part of the MedTech SC Digital Transformation organization, a multi-year global business transformation initiative that will modernize our end-to-end Supply Chain digital capabilities by harmonizing our disparate ecosystem of 40+ major global MEDTECH ERP systems, standardizing our core business processes and products across Plan, Source, Make, Quality, Deliver, and Data, while enabling our integrated data strategy through a single SAP S/4 HANA instance. 

This role will be part of a platform business operations, enhancement and improvement organization that will fundamentally oversee the ongoing evolution of the MedTech ERP platform, from deployment to long-term sustainability.

The role is accountable for supporting core business platform support operations. Specifically, working closely with business partners to ensure the ongoing enablement, awareness and adoption of the platform end user community as new capabilities are delivered to the platform.  This role will also be responsible for the ongoing sustainment of the existing business platform users’ persona-based training structure in learning platforms mobilized for the MT TranSCend deployments thorough close partnership with the MT TranSCend global business adoption team. 

Furthermore, this role will focus on helping to mobilize platform regression testing, business error handling and resolution, as well as supporting the development and implementation of the global platform enhancement & intake management process.  Lastly, help establish the initial persona-based security provisioning process and will partner closely with program teams to ensure a well-execute transition occurs from deployment hypercare to operate state. 

This position is an 18-month duration role, major responsibilities include:

• Develop and deploy ongoing business user platform enablement and adoption for existing platform business users.  

• Ensure existing MT SC ERP platform user community is engaged and made aware of platform status, capabilities being delivered, changes and enhancements

• Support the platform enhancement and continuous improvement intake process from the platform user community and link into the solution design governance process

• Partner closely with the operate state team and the global business adoption team to leverage approaches, channels and materials to ensure the business platform community is aware of and ready to adopt platform enhancements and capabilities.

• Establish and support a business super user forum to engage the platform Super-User Network and serve as a conduit of information between the business platform users and the MT TranSCend core team.

• Develop and deploy globally supported and standardized approaches to the ongoing sustainment of persona-based training curriculums using the training platforms mobilized to support the MT TranSCend deployment roadmap.

• Support a global persona-based security role design and maintenance process that is implemented and governed thru robust persona-based design controls and governance

• Ensure smooth transitions between program deployment hyper-care and operate state

Qualifications

• Minimum of Bachelor’s degree required; advanced degree or MBA is highly desirable

• Requires a minimum of 12 years of progressive experience in leadership roles within Operations, Supply Chain, or large transformation programs.

• Requires a minimum of 8 years of Supply Chain experience.

• Requires a minimum of 8 years of ERP platform support and/or transformation experience in a healthcare or health services industry

• Requires strong knowledge of MedTech Supply Chain

• Demonstrated hands-on project delivery required

• Good interpersonal and negotiating skills, with demonstrable ability to influence/collaborate to get to desired result

• Strong customer focus (internal & external), including development and management of collaborators

• Certification in areas of expertise (e.g., PMP, APICS, Lean/Six Sigma /Process Excellence, etc.) is helpful

• Ability to effectively lead and govern multi-functional decision-making bodies

• Knowledge in deploying standardized work processes, tools, and templates

• Experience managing project timelines and milestones in complex business environments

• Skilled at engaging and building relationships with senior business partners

• Exceptional business and digital skills, including ERP expertise

• Experience working in a complex, multi-ERP / system environment

• Travel up to 25%

Eligibility for severance.

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.

 

 

Required Skills:

 

 

Preferred Skills:

Business Alignment, Corporate Governance, Developing Others, Empowering People, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, Performance Measurement, Product Knowledge, Product Lifecycle Management (PLM), Quality Assurance (QA), Resource Planning, Service Request Management, Software Development Management, Strategic Thinking, Technical Credibility, Technical Support, Technical Writing