SUMMARY

This position is responsible for providing administrative support to the Leave Administration group. This position also verifies supporting documentation provided for a leave of absence and that benefits payments are received during the active benefits continuation period. Additionally, this position updates an employee’s status on the onset of a leave of absence and at the closing of a leave record timely in the payroll system.

RESPONSIBILITIES

• Gains and maintains knowledge of current FMLA regulations, state leaves, income replacement laws, as well as corporate leave and income replacement policies.

• Interacts with and maintains productive working relationships with team members, vendors, state agencies and internal and external customers on a frequent and continual basis.

• Distributes the incoming tasks daily for processing.

• Researches and processes assigned system generated tasks related to leave administration.

• Administers the leave return to work process, including triggering the appropriate benefit reinstatement selection.

• Provides the FMLA usage for a leave to the employee at the closing of a leave of absence record.

• Collaborates with the client and Field Service personnel when additional documents are needed to close a leave of absence record.

• Researches and coordinates with clients and Field Service personnel when processing the Intermittent Absence Report to obtain updated usage for an employee's leave of absence.

• Updates the payroll system to place and remove an employee on a leave of absence status.

• Audits and reconciles the weekly discrepancy report and ensures the payroll and leave tracking system is updated appropriately.

• Analyzes and compiles supporting information for subpoena requests sent to Leave Administration.

• Prints daily system-generated letters and prepares them for mail according to established departmental guidelines.

• Reviews state specific generated letters and determines what additional state inserts to include.

• Delivers all completed claim-related documents to vendors and state agencies in a timely manner.

• Scans and uploads all completed claim-related documents in the employee’s leave record in a timely manner.

• Oversees and distributes all Leave Administration mail from internal and external customers.

• Analyzes the returned mail and notifies the employee to obtain an updated mailing address.

• Oversees the inventory of resources and supplies, such as leave kits and state inserts, for Leave Administration.

• Identifies process needs and suggests enhancements to streamline procedures and clarification of leave-related communications.

• Creates job aids for the department as needed.

• Prepares and transmits documents for efficient record keeping.

• Works as a team member to maintain the highest level of customer service quality and productivity. 

QUALIFICATIONS

• High School Diploma or equivalent is required.

• One to three years of related work experience in leave administration is preferred.

• Competent in basic mathematics calculations; strong computer skills including data entry in Microsoft Office suite, Excel, Word/Windows, and other applications.

• Communicates tactfully and effectively, verbally and in writing, and maintains effective work relations with those encountered during employment, familiar with modern office methods, practices, procedures and equipment.