IntelliMatch Development & Support

As a Production Support Representative, you will provide Level 2 application support for FIS Cleared Derivatives (CD) applications, ensuring seamless operations for leading investment banking clients. You will be responsible for supporting Trade Booking, Matching, Reconciliations, Position Management, Cash & Collateral Management, Reporting, and Trade Settlement.Your role involves proactive issue resolution, incident management, and collaboration with cross-functional teams to ensure smooth operations. You will troubleshoot technical and functional issues, manage escalations, and adhere to SLAs. Additionally, you will contribute to system monitoring, root cause analysis, and process improvements while working in shifts, including early mornings, extended hours, and occasional weekends.

About the team 

The Exchange Traded Derivatives (Utility) Production Support Team ensures high availability, reliability, and performance of post-trade processing applications that covers middle-office and back-office responsibilities for global investment banking clients.

What you will be doing                                                                                                                               

• Serve as the primary point of contact for investment banking clients, provide Level 2 support and addressing inquiries and providing expert support for Exchange Trade Derivatives (ETD) products.
• Investigate, troubleshoot, and resolve functional and technical issues with applications hosted at FIS and at Client environments
• Manage incident tickets, escalations, and problem resolutions within SLAs.
• Assist with internal and external audits

• Liaise with development teams for issue fixes and enhancements.
• Maintain strong relationships with clients, providing timely updates and ensuring a positive customer experience.

What you bring: 

• 6 - 10 years of strong reconciliation development experience in all modules of IntelliMatch (Recollector, Admin, Reconciliation).
• 6 - 10 years of strong database experience in SQL,Powershell,Unix,Linux,Windows Batch
• Development experience of building ETD reconciliations (exchange, broker, intercompany) in IntelliMatch ETD is desirable.
• Self-starter with good interpersonal skills and a solution driven approach.
• Knowledge of IntelliMatch NextGen is desirable
• Scripting languages such as POWERSHELL, Windows Batch Scripting will be added advantage.

Skills

• Expertise in UNIX/Linux, Shell scripting, SQL, and database operations.
• Experience with financial services, capital markets
• Experience with automation tools like Autosys, Control-M for job scheduling and monitoring
• Strong Problem-solving, troubleshooting, and debugging skills.
• Ability to work in shifts, including early mornings, extended hours, and weekends as required
• Experience with incident management, problem management, change management, release and deployment management etc., (ITIL framework).
• Proficiency in ITIL-based processes and ticketing tools like ServiceNow, TeamSupport.
• Capability to work in a demanding environment with clear objectives and meet targets
• Good communication and interpersonal skills to interact with clients and internal teams.

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Qualifications

• Degree or equivalent.

Added bonus if you have

• Knowledge of FIS’ products and services
• Knowledge of financial services industry and basic financial analysis principles and ratios

What we offer you 

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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