Job Type:

Regular

Work Location:

Market - AMRET - TX - Dallas Fort Worth 129

Overview:

2020 Companies is now hiring a remote Program Operations Manager to represent Intel!

The Program Operations Manager will assist in a support role with a wide variety of client service processes, report generation, data analytics, timecard audit and prep, software management, and gap analysis.

What's in it for you?

• Work remotely
• Competitive annual salary, paid weekly
• Next-day pay on-demand with DailyPay
• Health/Dental/Vision benefits
• 401K Program with matching
• Paid Time Off
• Paid Holidays
• Mobile Reimbursement
• Scholarship opportunities for employees and direct family members
• Employee Assistance Program
• Leadership Development Program

About 2020 Companies

At 2020 Companies, we empower individuals to shape the future of technology. As a trusted partner with Intel and other leading brands, we provide opportunities for our team members to make a real impact by applying their skills and expertise to drive innovation and success.

Job Description:

• Assist team(s) and oversee day-to-day operations including, but not limited to, client initiatives, employee timecards, activity and insights reporting, and client issue resolution
• Provide insight and analysis regarding program performance and identify opportunities for continued improvement of internal and external client organizations in a retail environment
• Reconcile, audit, and create reports for expenses, financial records, hours, etc. against set budgets
• Develop functional specifications and system design specifications to drive development and testing
• System set up for new employees and projects
• Deliver reports to department heads, management teams, and directors to provide insight into the overall efficiency of the organization
• Work collaboratively with the Program Director and client account team to develop account plans and strategies
• Responsible for assisting with client service issues and timely resolution
• Work with managers to assist in the development and maintenance of infrastructure for new and existing projects
• Consult with Program Leadership regarding issues with the field team such as performance, policy adherence, etc., and address them accordingly
• Become a liaison between the client management team and the ops team assisting in problem resolution, analysis, team building, etc.
• Ensure accurate updates of information as requested by field teams in applicable reporting systems
• Courteously provide problem resolution to employees and field team calls for escalated matters; submit for research when necessary
• Advise stakeholders and management of progress, risk indicators, and mitigation efforts
• Provide excellent customer service by facilitating and/or providing informal and formal training and feedback to employees and external clients
• Compose verbal and/or written correspondence to employees and external clients
• Perform all other duties as assigned

Performance Measurements:

• Ensure reporting compliance, timeliness and accuracy
• Ensure execution of all client-specific initiatives meet requirements and deadlines
• Accurately update field personnel information in a timely manner
• Ensure all reports generated/distributed are accurate
• Overall employee and program efficiency

Qualifications:

• Bachelor's Degree in Business
• 5 years of relevant experience in 3PL, Billing Controls, or Retail Operations
• Strong operations, project management, Financial Acumen
• Any similar combination of education and experience
• Outstanding organizational skills, attention to detail, project management experience, and prioritization of tasks
• Superior interpersonal skills to work closely with other team members and the client
• Strong verbal communication and presentation skills
• Excellent judgment and issue resolution skills, and the ability to balance multiple demands and changing priorities
• Advanced/expert working knowledge of Microsoft Office products (Word, Excel, PowerPoint Power BI and Outlook)

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.