KYC Operations Project Manager - C12 - HEREDIA

Posted:
4/8/2025, 3:41:14 AM

Location(s):
Heredia Province, Costa Rica

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
Business & Strategy ⋅ Operations & Logistics

KYC Project Manager supports development and management of a dedicated internal KYC (Know Your Client) program at Citi. This role requires experience leading tech and process improvement initiatives to completion, working with KYC Operations, Technology partners and other supporting functions in setting book of work priorities, gathering requirements, supporting operational readiness and testing for assigned enhancements. This position also requires ability to use project management tools and KYC systems.

 
Responsibilities:

  • Participates in business transformation and reengineering on large-scale engagements; provide on-the-ground support and leadership for key reengineering initiatives
  • Ability to comprehend new technology strengths and weaknesses to effectively match technology to possible business solutions
  • Responsible for performing deep dive analysis on "as is" processes and making recommendations on future state
  • Responsible for documenting project progress and required artifacts.
  • Supports technology software development user testing from operations standpoint
  • Coordinate activities of the project team, identifies necessary resources and develops schedules to meet completion deadlines
  • Document process workflows associated with projects.
  • Create, maintain and present materials to stakeholders
  • Identify potential process opportunities through investigations and in conjunction with business and operations efficiencies objectives.
  • Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Qualifications:

Education:

  • 2-3 years relevant experience in Program/Project management in medium to large scale initiative engagements
  • AML/KYC experience preferred.
  • Possesses strong analytical skills and has high attention to details.
  • Innovative thinker that will challenge the status quo.
  • Has strong experience in facilitating collaboration within and across teams.
  • Able to influence key decisions using factual data points.
  • Possesses strong analytical skills and has high attention to details.
  • Innovative thinker that will challenge the status quo.
  • Highly motivated, organized and methodical
  • Logical, analytic and rational
  • Demonstrated team player
  • Coordinate activities of the project team, identifies necessary resources and develops schedules to meet completion deadlines.
  • Bachelor’s/University degree
  • PMP preferred
  • Must be able to write, read and speak English fluently

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Job Family Group:

Operations - Services

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Job Family:

Business KYC

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Time Type:

Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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