WHAT IS THE OPPORTUNITY?

Join RBC’s Enterprise Chief Controls Office (ECCO) as the GG06 Director, Quality Assurance Lead within ECCO’s Enterprise Control Testing (ECT) team where you’ll play a pivotal role in setting the strategic direction & execution of ECTs control evaluation programs across the Enterprise. This leadership position will act as a subject matter expert and support ECT’s vision and strategy as well as driving continuous improvement and engagement across all teams. The role will partner with Operational Risk colleagues to incorporate control evaluation activities into the broader Operational Risk management program and to drive RBC’s overall maturity in its control environment. The incumbent will also support the Senior Director, Head of ECT Operations, in leading controls testing staff located across various locations globally. If you’re passionate about leading transformative change in a highly regulated environment, this role is your opportunity to make a meaningful impact.

WHAT WILL YOU DO?

• Establish and maintain control management & control evaluation (design and operating effectiveness) center of expertise operating model in partnership with Canada, US and Global staff.
• Oversee the development of scalable testing modules, scripts, and guides to assess control effectiveness.
• Acts as brand ambassador of the Enterprise Control Testing and maintain collaborative relationships with control evaluation stakeholders, including but not limited to, Group Risk Management, Finance, Compliance, and Internal Audit.
• Partner with Senior Director of ECT Ops and Data & Planning to write and coordinate response across a wide variety of both internal and external reporting, including updates for Regulatory bodies.
• Promote operational risk management practices and integrate control evaluation into broader risk programs.
• Manage and develop a global team across multiple regions (US, Canada, Malaysia).
• Act as a subject matter expert, guiding partners on establishing robust internal controls and remediation efforts.
• Ensure compliance with regulatory standards (e.g., Regulation YY, OCC Heightened Standards).

WHAT DO YOU NEED TO SUCCEED?

 Must have:

• Bachelor’s degree or equivalent.
• Proven experience in Risk & Control Assessments, Controls Testing, or Quality Assurance.
• Strong analytical and problem-solving skills with high attention to detail.
• Ability to build relationships and influence senior stakeholders.
• Excellent written and verbal communication skills.

Nice-to-have:

• Professional qualifications in Risk Management, Compliance, or Accounting.
• Familiarity with financial services regulations (e.g., Regulation YY, OCC Heightened Standards).
• Experience managing global teams or working in a highly regulated environment.
• Self-motivated, solution-oriented mindset with a passion for coaching and developing teams.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

Job Skills

Business Analytics, Decision Making, Financial Risk Management (FRM), Operational Delivery, Quality Management, Results-Oriented, Risk Management, Strategic Thinking

Additional Job Details

180 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeCHIEF LEGAL & ADMIN OFFICE GRPRegularSalaried2026-06-302026-07-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.