Job Description

• Develops partnerships with other internal groups and business units to improve speed of issues resolutions and to recommend product improvements
• Develops the team to be able to perform complex analysis using predictive modeling, testing of multiple inputs, using mathematical and statistical simulation analysis to forecast the potential impacts of product and service offering changes, customer workflow and process changes, operations drivers, and customer routing changes
• Coordinate staffing schedules to ensure optimal coverage across departments while anticipating and addressing potential staffing challenges.
• Analyze workforce data and trends to support decision-making and improve operational efficiency
• Collaborate with department heads to understand their staffing requirements and facilitate effective communication between teams
• Assist in the onboarding and training processes for new employees, ensuring a smooth transition into their roles
• Monitor attendance and performance metrics to identify areas for improvement and implement corrective actions as needed
• Maintain accurate records of workforce-related data and prepare reports for management review
• Support the implementation of workforce management tools and systems to enhance operational workflows
• Track and analyze forecast accuracy and variance to continuously improve capacity and staffing plans.
• Develop dashboards and reports to provide actionable insights on operational and workforce performance trends

Required:

• Bachelor's degree in Human Resources, Business Administration, or a related field
• English - B2 minimum
• 3+ years of experience in workforce management, scheduling, or a related role.
• Strong analytical skills with the ability to interpret complex data and translate it into actionable insights
• Proficient in workforce management software, Porwerbi and Microsoft Office Suite, particularly Excel
• Excellent organizational and time management skills, with a keen attention to detail
• Possess a valid work permit for Portugal and/or have European Union/Schengen Space nationality

Preferred:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Experience in a fast-paced, high-volume environment
• Familiarity with labor laws and regulations relevant to workforce management
• Proficiency in workforce management software solutions
• Experience with data analysis tools and reporting software
• Understanding of scheduling algorithms and optimization techniques
• Exceptional interpersonal and communication skills, with the ability to collaborate effectively with diverse teams
• Proactive problem-solving mentality with a focus on continuous improvement.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Commitment to maintaining confidentiality and handling sensitive information responsibly.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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