Shape the future of the employee experience at ING

At ING, we believe that great employee experiences create better outcomes for people, teams and customers. As an Employee Journey Expert, you will play a key role in designing and continuously improving one of the most important moments in the employee lifecycle: recruitment.

This is not a recruiter role.

Instead, you will look at the journey end-to-end, identifying opportunities to make it simpler, more digital, more efficient and more human. You will bring together data, technology, stakeholder insights and employee feedback to improve how people experience joining ING while ensuring processes remain compliant and future-ready.

You will be part of a team of Employee Journey Experts who improve employee journeys across the entire employee lifecycle within an international context. Together, you will help shape the future of HR at ING through innovation, operational excellence and a relentless focus on employee experience.

About the role

As Employee Journey Expert, you are the end-to-end process owner for the recruitment employee journey from an employee experience perspective.

You combine an HR mindset with strong technology, data and change capabilities. You analyse processes, identify pain points, build improvement roadmaps and drive the implementation of new solutions together with local and global stakeholders.

You will operate in a complex environment where global HR platforms and standards need to meet local business, legal and employee requirements. You will work closely with internal and external partners to create a recruitment journey that is both compliant and effortless for employees, candidates and managers.

Success in this role comes from your ability to connect people, data, technology and business needs into practical improvements that create measurable impact.

Key responsibilities

Improve the employee experience

• Continuously evaluate the recruitment journey through employee feedback, operational insights and market trends.
• Identify moments that matter and design improvements that make the journey more personal, simple, effective and frictionless
• Drive change initiatives that improve both employee and manager experience.

Drive operational excellence and digital transformation

• Identify opportunities to simplify, automate and digitise processes.
• Help shape the future of HR technology by partnering with global product owners.
• Use data and insights to identify improvement opportunities and support decision-making.

Lead change and deliver improvements

• Build and maintain a clear roadmap of local and global initiatives impacting the recruitment journey.
• Manage projects from idea to implementation and coordinate initiatives across multiple teams and stakeholders.
• Support the adoption of new processes, tools and ways of working.
• Ensure improvements deliver measurable value and sustainable outcomes.

Ensure compliance and process integrity

• Maintain strong governance across the recruitment journey.
• Ensure compliance with risk, legal and regulatory requirements, including employment screening processes and data protection obligations.
• Partner with business control and risk experts to proactively identify and manage risks.

Build strong partnerships

• Collaborate with local HR Business Partners, global HR teams, product owners and external service providers.
• Act as a trusted advisor on employee experience and process improvement opportunities.

What you'll bring

We believe these are important for success

• Experience improving HR processes, employee journeys or service delivery models.
• Strong project and change management capabilities.
• Confidence working with multiple stakeholders and navigating complex environments.
• Ability to translate data into insights and action.
• Experience working with HR technologies, enterprise platforms or digital transformation initiatives.
• A structured approach to problem solving and continuous improvement.
• Strong communication and influencing skills.
• Curiosity about emerging technologies, including AI, and how they can improve employee experiences.

Preferred

• Experience with Workday or similar HR technology platforms.
• Experience in talent acquisition, employee experience, HR operations or HR transformation.
• Experience working in international or matrix organisations.
• Familiarity with risk, compliance or governance processes within HR.
• Knowledge of process automation, analytics or digitalisation initiatives.

We encourage you to apply even if...

You do not meet every requirement listed above. Research shows that some talented candidates apply only when they match every criterion. If you are excited about the role and believe you can create impact through employee experience, technology and process improvement, we would love to hear from you.

What success looks like after 12 months

• You have built a strong network across local and global stakeholder groups.
• You are recognised as a trusted expert for the recruitment journey.
• You have a data-driven view of employee experience opportunities and operational performance.
• You have established a clear improvement roadmap aligned with both local priorities and global initiatives.
• You have successfully delivered meaningful improvements that enhance employee experience, operational excellence and compliance.

What you'll get in return

At ING, you will find a role with impact, autonomy and room to grow.

You will join a team that covers the full employee lifecycle and works on some of the most important people journeys in the organisation, going from recruitment to offboarding and all career journeys in between (onboarding, internal mobility, international mobility, learning).

We offer:

• A dynamic and international working environment.
• Exposure to global HR transformation initiatives and stakeholders.
• The opportunity to work at the intersection of people, technology and innovation.
• Significant autonomy and ownership.
• Continuous learning and development opportunities.
• Flexible and hybrid ways of working.
• A collaborative team that values new ideas and improvement.

About ING

ING is a global financial institution with a strong European foundation. We aim to empower people to stay a step ahead in life and in business.

Within People Services, our ambition is to create a more standardised, data-driven and impactful HR experience that combines operational excellence with an outstanding employee experience. We work closely with colleagues and partners across countries to continuously improve how HR services are delivered and experienced.

At ING, we value diversity and believe that different backgrounds, perspectives and experiences make us stronger. We are committed to creating an inclusive workplace where everyone can thrive and be themselves.

Ready to help shape the future of employee experience? We'd love to meet you.