Job Description

The Digital Experience Product Manager is responsible for driving the strategy and quality or our MyStateStreet platform. State Street’s product office is responsible for continuous product innovation and platform modernization and requires experienced leaders in product management to engage across the organization and ensure delivery against milestones towards target state.

The candidate will be a subject matter expert of MyStateStreet covering the Americas and will engage with internal and external clients to fully understand the market, competitive landscape, trends, and business needs. The candidate should possess accounting and custody data domain experience, excellent communication skills and an ability to provide clients with robust solutions within an existing technology framework. The role reports to the Digital Experience Product Management lead.

Why this role is important to us

You will be joining the Institutional Services function that allows us to deliver a comprehensive, holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities. Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.

What you will be responsible for

As Digital Experience product manager, you will

• Providing training and demonstrations of MyStateStreet’s core capabilities to internal and external users
• Drive product enhancements through collaborative discussions with our clients and internal stakeholders
• Identify product deficiencies in comparison to competitor solutions
• Be a stakeholder in the full life cycle management of the product suite including design and oversight, product prioritization and decision to replace and/or terminate product capabilities
• Generate new feature ideas and enhancements to existing products
• Collaborate with sales, client relationship, client service during the sales process to deliver high quality and compelling client proposals in order to win new business mandates
• Communication of product strategy, including market requirements and opportunities to both internal and external audiences
• Participate in internal sales and product development working groups

Minimum Qualifications:

• Undergraduate degree, preferably with business, economics or information technology major
• Minimum 5-7 years in financial services role
• Experience in client presentations, preferably conducting software demonstrations in live settings
• Strong track performance and results driven track record
• Ability to travel when required

Desired Skills:

• Experience in selling/demonstrating financial services software
• Excellent verbal presentation, written communication, active listening and interpersonal skills. Engaging “Story Telling”.
• Good business acumen, nimble, able to gracefully handle questions and challenges during live demo setting
• Solid understanding of technology, able to solve challenges with connectivity, displaying data at client sites, etc.
• Capability to work independently, take initiative with minimal supervision yet can participate as a team member with a willingness to help where needed
• Proven capability with process improvement and delivering meaningful results in their current roles
• Ability to work in a fast-paced environment with a diverse group of people
• Risk identification and assessment (i.e. Proven Risk Excellence)
• Solid MS Office Excel/PowerPoint skills, Organizational skills and time management

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