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Job Description:

SUMMARY
Manage 4th party relationships with Network Carriers to ensure SOP compliance, delivery performance, properly timed billing, and overall customer satisfaction.

ESSENTIAL FUNCTIONS
Print delivery tickets for inbound trucks and fax them to Network Carriers
Research and update orders and work with Network Carriers to get orders scheduled

Process Return Authorizations (RAs), RA Clarifications, Pending RAs, missing RAs, etc. for all locations
Manage the Open RA report (monthly)

Research orders (ex. orders that have a delivery date 50 days old) either by obtaining a POD from the Network Carrier or conducting a follow up survey with the customer to confirm delivery; update system so we can invoice the client

Respond to pending invoice questions from the Network Carrier Invoicing Team
Validate and update complete dates for orders that have a scheduled date
Assist Operations Supervisor with building return trucks
Serve as backup for Operations Supervisor’s phone and email



ADDITIONAL RESPONSIBILITIES
Performs other duties as assigned.


EDUCATION
Bachelor's degree preferred.


EXPERIENCE
One (1) year or more experience 1-2 years related experience


SKILLS
. Operations background (Logistics and/or Transportation)
. Meets corporate competency model requirements
. Organization skills
. Ability to understand and follow work procedures
. Communication skills (verbal and written)
. Ability to build professional relationships
. Practical Learning skills


KNOWLEDGE
Proficient in Microsoft Office tools; level.


LICENSES

TRAVEL

Job Category

Administrative Services

Our Culture & Commitment:

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Hourly

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. 

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

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