Roles and Responsibility:

1. Onboarding & Day-One Experience

• Manage end-to-end onboarding processes including pre-boarding, documentation, and Day 1 readiness
• Coordinate with cross-functional stakeholders (HR, IT, Payroll, Facilities) to ensure smooth onboarding
• Drive induction programs and ensure consistent onboarding experience across locations
• Track and improve onboarding SLAs, data accuracy, and compliance standards
• Ensure audit-ready documentation and adherence to internal policies.

2. Employee Engagement & Experience

• Design and execute employee engagement initiatives such as:
  • Pulse surveys, town halls, recognition programs, and cultural events
• Analyze engagement data, exit interviews, and feedback to derive actionable insights
• Partner with business leaders to implement action plans and improve engagement scores
• Foster a positive work culture through continuous engagement interventions.

3. HR Operations & Lifecycle Management

• Manage key employee lifecycle processes including onboarding, movements, and offboarding
• Ensure data accuracy and integrity within HR systems (Workday or equivalent HRIS)
• Handle employee queries and provide prompt HR support through service platforms
• Support internal audits and ensure compliance with policies and regulations.

4. Process Improvement & Automation

• Identify opportunities to streamline onboarding and engagement processes
• Implement automation solutions (e.g., workflows, reminders, communication triggers)
• Develop and maintain SOPs, FAQs, and process documentation for scalability
• Drive continuous improvements in HR service delivery and employee

5. Stakeholder Management

• Collaborate with HRBPs, Talent Acquisition, Finance, IT, and external vendors
• Act as a point of contact for onboarding and engagement-related escalations
• Ensure strong coordination to deliver consistent employee experience

6. Reporting & Analytics

• Track metrics such as onboarding turnaround time, engagement scores, and attrition insights
• Maintain HR dashboards and generate reports for leadership review
• Use insights to recommend improvements to employee experience strategies

Skills and Competencies:

• 7–10 years of experience in HR operations, onboarding, or employee engagement
• Strong experience in employee lifecycle management
• Exposure to HRIS platforms (e.g., Workday), ServiceNow, and data tools
• Experience working in cross-functional and global environments
• Prior experience in IT/ITES or corporate organizations preferred

Key Skills

• Onboarding & Induction Management
• Employee Engagement & Culture Building
• Stakeholder & Vendor Management
• HR Operations & Compliance
• Data Analysis & HR Metrics
• Process Improvement & Automation tools (Power Automate, HRIS)
• Strong communication and interpersonal skills

Behavioural Competencies

• Strong ownership and execution mindset
• Detail-oriented with focus on quality and compliance
• Ability to manage multiple stakeholders and deadlines
• Analytical thinking and problem-solving approach