JOB DESCRIPTION:

For our Core Diagnostics Division, we are recruiting an Automation Application Specialist in Belgium.

An Automation Application Specialist is primarily responsible to provide installation and service support that drives the Abbott Automation System. In addition, this role provides technical training to the division internal roles and to end users.

The position will focus on the project and service support tasks related to the Automation system, including connected instrument.

Role and responsibilities:

• Own Automation projects implementation across Region together with hardware and IT team members.

• Ensures that all activities are performed in compliance with quality system requirements.

• Support customer meetings in order to help with definition, implementation and improvement of the workflow and related specific configurations.

• Configure the automation system, including connected instruments, as per defined workflow and customer needs.

• Perform validation and qualification of the automation system, including connected instruments.

• Perform user, key user and track-master level customer training in Abbott facilities or on-site.

• Provide onsite support during go-live phase.

• Perform advanced troubleshooting regarding sample-related issues, including: routing, error handling, exception management and result production.

• Monitor automation and instrument performance and provide suggestions for configuration changes

• Analyze existing solutions to provide improvements and suggestions.

• Participate in  Area Expert team meetings for automation.

• Perform application-related technical coaching and training

Your Profile:

• Bachelor’s degree or equivalent experience required. Bachelors / Engineering degree in medical electrical / life sciences or medical technology/biotechnical Engineer is preferred.

• Preferably 5 years of experience in Field Service and/or Application Support,supported by management and customer references.

• The knowledge of Laboratory flows and its dynamics constitutes a plus.

• Successful engagement with customers, specifically key stakeholders and lab staff.

• Good product and industry knowledge.

• Strong experience and process skills of the business functions service delivery.

• Strong communication skills.

• Ability to identify and drive resolution of issues.

• Technical expert for product line accountability.

• Coaching and training skills.

• Strong experience in use of analytical tools and software

• Fluency in English with good level of French and Dutch

Abbott offers an attractive salary package with good opportunities to grow and develop.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Field Services

     

DIVISION:

        

LOCATION:

Belgium : Remote

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable