It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Corporate Overview

Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.

We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.  Protection Starts with People.  Proofpoint.

The Role

Proofpoint is currently looking for a Collections Specialist. This role will be essential in the collections of outstanding accounts receivable and all other aspects of collections. The candidate must be a self-motivated, persistent, and personable individual to interface with customers, resellers, partners, sales, order management, and the billing team. We are looking for a highly organized, self-motivated individual who can demonstrate the capability of prioritizing multiple responsibilities while meeting time sensitive goals. This role will be a key contributor to an exciting, fast-paced, growth high growth-oriented organization. We are looking for someone with a positive attitude and a desire to help strengthen our collections team to scale with the company’s long-term goals.

Your day-to-day:

• Proactively contact customers by phone and email for prompt resolution of overdue invoices with a customer service mindset
• Monitor payment commitments and document daily collection status in Excel and ERP system
• Work with our internal sales team and other cross functional teams as well as outside customers to identify and resolve collection issues as well as help improve processes
• Analyze delinquent and high-risk accounts, prepare weekly reports and make resolution recommendations
• Review customer contracts, purchase orders, and invoices for order terms to avoid any payment delays.
• Enlist the help of the billing, sales team, and upper management to assist with collection efforts when necessary.
• Handle external and internal requests that come through the Customer Onboarding & Accounts Receivable alias.
• Investigate and resolve disputes, tax issues, unidentified payments, credit balances and overpayments
• Provide weekly status and cash forecast of assigned customer accounts and present to the management
• Navigate customer portals to determine invoicing and payment status
• Prepare audit related documents when requested.
• Assist with resending invoices as requested, preparation of tax credit memos, refund requests and approvals.

What you bring to the team:

• 5-7+ years of collections experience along with multi-national high-tech industry experience
• Excellent communication skills, both written and verbal, strong customer service approach and positive demeanor
• Proficient with Microsoft Office Suite applications, including Word, Excel, PowerPoint and Outlook; SharePoint, Salesforce, & Microsoft Dynamics D365 experience is preferred, along with customer portals such as Ariba.
• Demonstrates the ability to execute multiple, complex requests.
• Must be self-motivated, flexible and be able to adapt to changing priorities in a challenging and fast-paced environment
• Precise attention to details and meet assigned deliverable deadlines.
• Good analytical skills, detail oriented, and organized.
• Ability to work independently and a strong team player

Why Proofpoint

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success.  We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.

We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint

#LI-AN2

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area:

Base Pay Range: 65,850.00 - 96,580.00 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

Base Pay Range: 51,825.00 - 76,010.00 USD

All other cities and states excluding those listed above:

Base Pay Range: 49,875.00 - 73,150.00 USD