What you will do

The candidate will join our Remote Monitoring Service Center based in Hong Kong.  He/she will handle customer inbound enquiries related to our Building Management System daily operation.

How you will do it

• Handle customer enquiries and complaints to ensure effective and timely resolution
• Monitor and operate the BMS panel and escalate unresolved technical to engineering team
• Assist daily administrative works and keep log of enquiries and complaints with actions be taken
• Conduct telephone survey with external customers to collect feedback / data for business improvement
• Overnight shift duty is required

What we look for

Required

• DSE or above
• Minimum 1 year work experience, preferably in Call Centre or Customer Service
• Strong communication skills, self-motivated and service-oriented
• Rotating shift on Sunday and public Holiday [12 hours/day and 44 hours per week]
• On-the-job training will provide

Preferred

• Good command of spoken and written English and Chinese, fluency in Putonghua is preferred
• Familiar with MS office application
• Customer-focused with positive attitude

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