Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get to Know the Opportunity:   The role is pivotal in advancing departmental strategic initiatives by participating in and occasionally leading projects. Leveraging accumulated knowledge and experience, the role acts as a liaison for internal partners, ensures compliance with regulatory requirements, and assists in data gathering and analysis for internal reporting and project planning.  The role also assists in making sure the business is operationally ready with any new changes. The role actively suggests and implements adjustments to standards of work as needed. Additionally, the role supports IT through technical/process flow contributions, defining user requirements, conducting user acceptance testing, and implementing business-driven solutions.

Please Note:  Work location for this role is FLEXIBLE! This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule. 

The Contributions You’ll Make:

• Manage external and internal audits related to specific claims tools and initiatives.
• Serve as a technical and business process expert for Claims Strategy projects.
• Lead operational readiness for Claims Strategy projects.
• Provide analysis to support management reporting and quality control of Claims Strategy tools.
• Conduct data analysis related to Claims Strategy projects.
• Work to understand and use complex business tools, as well as make changes in those tools when necessary for business operations.
• Develop a good understanding of multiple administration systems.
• Troubleshoot claims strategy and integration projects and tools, collaborating with IT partners as necessary.
• Participate in process improvement and projects related to claims, focusing on Continuous Improvement.
• Lead claims strategy projects involving processes, systems, and controls.
• Lead user acceptance testing, partnering with others as necessary for Claims Strategy projects.
• Draft acceptance criteria for internal partners and review high level requirements on certain Claims Strategy projects.
• Perform other duties as assigned to support the Claims Strategy projects.

Minimum Knowledge & Experience:   

• High School Diploma or GED
• Strong analytical, communication, and problem-solving skills.
• Self-starter with the ability to understand complex technical processes.
• Previous experience in process improvement and project management.
• Ability to manage multiple projects and initiatives simultaneously.
• Strong ability to influence and motivate others, including cross-departmental collaboration, to develop solutions for shared customers.
• Commitment to upholding our Claims Vision and prioritizing a human-centered approach in all Claims Strategy initiatives.

Preferred Knowledge & Experience:

• Bachelor’s degree preferred.
• Preferred but not required: high-level understanding of Voya claims.

#LI-IB1

#Remote

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$60,450 - $75,560 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.