RAC Auto Services is growing! We have opportunities for experienced automotive Service Advisor to join our team at our flagship centre in Joondalup.

What can we offer you?

• Career development and learning opportunities
• Monday - Friday minimum 38 hours a week between 7:45am to 5.15pm and 4 hours on Saturdays
• Annual salary + Superannuation + Bonus Incentive Scheme + benefits + uniform
• Generous discounts on home, contents and car insurance, as well as member benefits and free roadside assistance
• An active social club plus hundreds of members only discounts

What will you be doing?

• Holistic approach to provide positive member experiences to meet needs and general enquiries.
• Providing quotes for repairs and services, offering appropriate recommendations for additional works.
• Preparing and completing repair orders.
• Ensuring member satisfaction (NPS) is achieved,
• Handling complaints and member dispute resolution in line with authority.
• Supporting the collaboration and achievement of team sales targets and conversion rates.
• Understanding revenue and profit targets.
• Providing site and mobile service administrative support including accountability of data entry, record maintenance, invoicing, receipting, part returns and correct allocation of part numbers on repair orders and invoicing.

What are we looking for?
This role suits motivated customer service, solution focussed individual, including:

• Outstanding professional customer relationship management including problem solving and conflict resolution skills
• Technical knowledge of automotive repairs and servicing - desirable
• Sound administrative/clerical skills
• High level verbal and written communication skills
• Effective teamwork skills and ability to develop positive workplace relationships
• Flexibility to travel and work between centres

If you would like further information about this vacancy, please contact Lorretta Jackson Talent Acquisition Partner on 08 9436 4356 or [email protected] 

Supporting Diversity & Inclusion
As an Equal Opportunity Employer, RAC values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. If you need assistance or adjustments or would like to note which pronouns you use to fully participate in the application or interview process, please contact our Talent Acquisition Team.

 

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