About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Are you passionate about technology, virtual reality, and helping people? If you're ready to dive into an exciting world where your technical skills, creativity, and empathy come together to provide unparalleled support, we want YOU to join Us as a VR Technical Support Agent!

Please note: This position is ONSITE in New Braunfels TX

Why This Job Rocks:

As a VR Technical Support Agent, you’ll be the first point of contact for our customers, solving their tech challenges with speed, precision, and a personal touch. You’ll play a crucial role in enhancing the VR experience for users by troubleshooting issues and providing tailored solutions through phone, chat, and email support. You won’t just be fixing problems – you’ll be delivering an unforgettable experience for our vibrant community of users.

This isn’t your typical support role – it's an opportunity to be part of something cutting-edge and truly exciting. If you’ve got the right skills and the drive to make a difference, we’ve got a place for you!

What You’ll Do:

• Empathetic Problem-Solving: Interact with customers via multiple channels (chat, email, phone, and even in VR!) to troubleshoot issues and provide timely, accurate solutions.

• In-Headset Support: You’ll dive into the virtual world, using VR devices to directly assist customers with issues in real time.

• Tech Troubleshooting: Become an expert on our products and VR technology, guiding customers through common (and not-so-common) issues with ease.

• Customer Advocacy: Use your strong communication skills to represent our community’s needs, ensuring that each interaction is both helpful and positive.

• Be a VR Superhero: Stay on top of the latest tech trends and VR advancements, ensuring that you’re always ready to support users in this evolving field.

Do You Have What It Takes?

We’re looking for someone who is more than just technically skilled – you’ll need to be empathetic, patient, and always ready to go the extra mile for our users. If you’ve got these qualities, we want to hear from you!

What You’ll Bring:

• Impeccable Communication Skills: Whether it’s a phone call or a detailed email, you know how to convey complex concepts clearly and confidently.

• Welcoming & Friendly Personality: You have a bubbly, approachable demeanor and love interacting with people, making users feel comfortable and valued during every interaction.

• Curiosity and Tech-Savvy: A genuine interest in technology and problem-solving, with the ability to quickly learn and explain technical concepts.

• Empathy and Emotional Intelligence: You can understand user frustrations and offer support with a friendly, confident, and understanding approach.

• Customer Service Experience: 1-2 years (or more) of hands-on experience in a customer service or technical support role.

• On-Site Presence: Must be able to work from our New Braunfels location to deliver the best in-person support.

Wellness:

TaskUs devotes considerable resources to the wellbeing of its employees. Being a content moderator means participating in skills groups, counseling sessions, coaching sessions, and other wellness and resiliency programs. You will have 24/7 access to our Wellness & Resiliency Team to bolster your mental wellbeing.

Requirements: 

• All employees exposed to graphic content will attend wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment. 
• All employees exposed to graphic content will attend Resiliency Trainings. 

Creating a Culture of Awareness and Prevention through Psychological Health and Safety: 

TaskUs believes in being transparent with our new employees about their job duties and the possible impact. Some of our campaigns include disturbing content. Examples of these types of material may include but are not limited to: 

• Child exploitation and abuse 

• Animal torture 

• Gang Violence 

• Murder 

• Hate Speech

• Pornographic Content

As a content moderator it is important for you to know the potential risks related to this type of work. While TaskUs is focused on employee wellness by having counselors on-site, resiliency programming, and other psychological health and safety programming, exposure to graphic and disturbing content is unavoidable in some job roles. Some individuals with a sensitivity to viewing graphic or disturbing content may be at risk for developing distress, mental health symptoms, or, in rare instances, Secondary Traumatic Stress based on the content they are viewing. 

TaskUs reserves the right to reassign an employee to other TaskUs projects based on staffing needs, employee performance, and other considerations. 

In order to help create a community that is safe for all employees, the Wellness & Resiliency Team takes an active role in the primary prevention of mental health concerns through direct practice efforts, e-learning, skills training, and outreach efforts to the TaskUs community. TaskUs offers a comprehensive, global psychological health and safety program for employees, guided by clinical psychology and grounded in neuroscience. Integrating evidence-based activities and information into employees’ job duties to bolster psychological functioning is essential in serving employees’ needs at every stage of your journey.

Why You’ll Love Working with Us:

At TaskUs, we are more than just a company – we’re a community. Our culture is ridiculously good, and we believe in empowering our employees to grow, learn, and thrive. We care about our people, and we’re committed to fostering a safe, inclusive environment where everyone can be their authentic selves.

What’s in It for You?

• Comprehensive Benefits: Medical, dental, vision, and prescription plans to keep you healthy.

• Retirement Planning: A 401k match to secure your future.

• Pet Insurance: Because your furry friends are part of the family.

• Wellness Programs: Access to in-house wellness coaches and hundreds of discounts on products you love.

• A Culture Like No Other: Work with talented individuals who are driven to make an impact in an innovative, fast-paced environment.

About Us:

We’re a team of forward-thinking, highly capable humans who use cutting-edge technology to help businesses thrive in today’s rapidly changing world. From customer experience to AI, consulting, and beyond, TaskUs partners with the world’s most innovative brands. Join us and help shape the future of technology.

TaskUs is an equal opportunity employer. Life is better with us – come find out what it means to work for a company that puts people before profits!

We are aware of employment scams where individuals pose as representatives of legitimate companies to fraudulently obtain personal information or money. TaskUs IT will never request sensitive personal information (e.g., Social Security numbers, banking information, etc.) or payment during the onboarding process over phone or email. If you suspect fraudulent activity or have concerns about the legitimacy of any communication claiming to be from TaskUs IT, please contact your recruiter directly.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. 

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.