Senior Customer Success Manager - Ostro

Posted:
8/11/2026, 8:13:28 AM

Location(s):
Philadelphia, Pennsylvania, United States ⋅ Pennsylvania, United States

Experience Level(s):
Senior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

Workplace Type:
Remote

Pay:
$115k–$170k/yr

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
 
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
 
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
 
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Ostro, a business within Veeva, is redefining how life sciences companies engage healthcare professionals and patients through AI-powered experiences. We partner with the world's leading pharmaceutical companies to deliver personalized, data-driven engagement that improves commercial outcomes and helps patients access the information they need.

We're looking for a strategic Client Partner who thrives on building executive relationships, solving complex business challenges, and delivering measurable impact. This isn't a traditional account management role—you'll serve as a trusted advisor to enterprise clients, influence product innovation, and play a key role in growing some of the industry's most important customer partnerships.
 
If you're excited by the opportunity to work at the intersection of AI, healthcare, and digital innovation, we'd love to hear from you.
#LI-Remote
#LI-MidSenior

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
 
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].

Veeva Systems

Website: https://www.veeva.com/

Headquarter Location: Pleasanton, California, United States

Employee Count: 1001-5000

Year Founded: 2007

IPO Status: Public

Last Funding Type: Venture - Series Unknown

Industries: Biotechnology ⋅ CRM ⋅ Enterprise Software ⋅ Software

Visa Sponsorship: Sponsors work visas