Role Overview

The Senior Vice President, Global Relationship Management – US Asset Managers, is a senior leadership role responsible for overseeing State Street’s North America Asset Manager client portfolio. This portfolio comprises approximately 550 clients, generates ~$700 million in annual revenue, and represents ~$1 trillion in Assets Under Custody/Administration (AUC/A).

This role operates as a player‑coach, with accountability for both running and developing the Relationship Management team and directly managing a set of key client relationships. The SVP is responsible for setting strategy, driving revenue growth, ensuring service excellence, and serving as a senior escalation point for critical client matters. The role partners closely with Sales, Client Service, Product, Operations, and senior firm leadership to deliver a cohesive, high‑quality client experience and to protect and grow State Street’s franchise with US Asset Managers.

Key Responsibilities

Portfolio & Revenue Leadership

• Own overall performance of the US Asset Manager Relationship Management portfolio, including revenue retention, organic growth, and margin discipline across ~$700M in revenue.
• Drive achievement of portfolio‑level goals for organic growth, new business conversion, and share‑of‑wallet expansion.
• Maintain deep understanding of portfolio concentration, risk, and opportunity, ensuring appropriate prioritization of resources across top‑tier and growth clients.
• Partner with Sales and Product leadership to shape and execute a forward‑looking growth strategy aligned with State Street’s broader Investment Services objectives.

Team Leadership & Management

• Lead, manage, and develop the Relationship Management team, setting clear expectations for performance, client engagement, and collaboration.
• Actively coach and mentor Relationship Managers, including developing future leaders and ensuring strong succession planning.
• Set consistent standards for account planning, client coverage models, pipeline discipline, and CRM hygiene.
• Allocate coverage and capacity across the team to ensure appropriate focus on high‑value clients and strategic opportunities.
• Foster a culture of accountability, collaboration, and client‑centric execution across the team.

Direct Client Ownership (Player‑Coach Model)

• Serve as the senior relationship owner for a defined set of strategic and complex client relationships, maintaining executive‑level connectivity.
• Strengthen and deepen client relationships through proactive engagement, senior‑level dialogue, and delivery of value‑added insights.
• Monitor and manage client sentiment (including NPS and qualitative feedback) and partner with delivery leaders to address service risks.
• Drive identification and execution of cross‑sell and upsell opportunities, while protecting existing revenue streams.

Client Experience & Service Excellence

• Ensure contracted services are delivered to agreed standards and that issues are addressed promptly and effectively.
• Serve as a senior escalation point for critical service issues, operational risks, or reputational concerns, shepherding issues through resolution.
• Lead coordination across a virtual, cross‑functional team (Client Service, Operations, Product, Finance, Risk, Legal, Sales) to deliver a consistent, high‑quality client experience.
• Oversee client onboarding activity for new mandates, assets, and services, ensuring a high degree of client satisfaction and operational readiness.

Governance, Risk & Commercial Discipline

• Oversee negotiation and execution of complex client contracts and commercial arrangements.
• Serve as the senior interface for compliance, regulatory, and reputational matters between clients and State Street.
• Ensure due diligence questionnaires, RFPs, and governance requirements are completed accurately and on time.
• Maintain strong oversight of billing accuracy, fee realization, and commercial outcomes across the portfolio.

Reporting & Executive Communication

• Provide regular, executive‑level reporting on portfolio performance, client health, revenue trends, and risk.
• Prepare and deliver business overviews, account plans, and portfolio updates to senior internal stakeholders.
• Represent the US Asset Manager Relationship Management function in senior forums and leadership discussions.

Qualifications

• Bachelor’s degree required; advanced or graduate degree preferred.
• 15+ years of professional experience, with significant experience in Financial Services, including Relationship Management, Client Service, or Sales.
• Demonstrated experience leading and developing teams in a complex, matrixed organization.
• Proven ability to manage senior client relationships and earn trust at the Executive Leadership level.
• Strong understanding of the Asset Management industry and institutional financial services.
• Excellent verbal and written communication skills, with the ability to influence across senior internal and external stakeholders.
• Strong commercial acumen, including experience driving revenue growth while maintaining cost‑to‑serve discipline.
• Ability to operate effectively in ambiguity and lead through change.

Salary Range:

$225,000 - $337,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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