Agency Quality Management Specialist

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Bancassurance Analyst with the resources to solve critical problems for the future of our business, which is why we need you. 

What motivates you?

• You obsess about customers, listen, engage and act for their benefit 
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes 
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters 
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone 

We are looking for someone with: 

• Bachelor’s degree in Business Administration or a related field.
• Minimum of 2 years of experience in related role, preferably within agency setting.
• Excellent analytical and problem-solving skills.
• Proficient in data analysis.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Understand CRE (FM etc)

Nice to Haves: 

• Ability to build and manage relationships with the key internal stakeholders

On the job you will: 

• Monitors Marketing Office Performance to improve efficiency, reduce cost, improve agents’ productivity, and deliver best service to customer.
• Prepares Marketing Office Steerco Deck to management and recommend actions for improvements on Steerco Meeting (every two months).
• Review new GA Office location, overall layout, signage, reception office and Quantity of Billed to ensure the GA office are following Manulife Standard.
• Assess and review office maintenance request from branches and collaborate with Budget Team for budget approval.
• Collaborate with various departments on Office Opening, Relocation, Renovation and Closures. Including ensuring the new and/or relocation and/or Closure and other changes related to Office listed are updated in Manulife Public Website.
• Responsible for assisting on OJK Report and request related to Marketing Office.
• Ad Hoc: Assisting in audit process and other ad-hoc request/project.

Our commitment to you

• Our mission; to be a part of making Decisions Easier and Lives Better

• A leadership team dedicated to your growth and success 
• A bold ambition and set of goals to be a leader in driving transformation in our industry 
• Our best. Every day. 

Learn more about opportunities with us at jobs.manulife.com    

Every career at Manulife provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today!

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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