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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Manager, Fraud Operations & Project Management — Role Summary

The Manager of Fraud Operations and Project Management leads the execution of fraud‑related projects and strategic initiatives that influence applications, systems, and products across the organization. These initiatives may include new business capabilities, enhancements to existing processes, and opportunities that drive revenue growth, cost savings, and competitive advantage.

Key Responsibilities

Project Leadership

• Designs, builds, launches, manages, and closes fraud‑focused projects from end to end.
• Ensures initiatives progress successfully through all phases, from planning to production support.
• Oversees project timelines, deliverables, risks, and cross‑functional alignment.

Business & Technical Alignment

• Represents the business intent of each project to technical teams, stakeholders, and end‑users.
• Ensures that new products, system enhancements, and operational changes meet business expectations and user needs.
• Translates complex fraud‑related requirements into actionable technical specifications.

 

Operational Support

• Provides ongoing production support for fraud systems and processes.
• Troubleshoots issues, identifies root causes, and drives continuous improvement.
• Ensures operational readiness for new or enhanced fraud solutions.

 

OTHER CRITERIA:

• This job is a grade 30E.
• Hours of Operation are subject to change: 8:00 am - 5:00 pm EST.
• Position is located in Atlanta, Ga.
• Must be currently located in the same geographic location as the job or willing to self-relocate.
• No Relocation assistance offered.
• Employer will not sponsor visas for position.
• Last day to apply for internal applicants is 11:59pm EST on 02/27/2026.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.