Head of Field Support Services - Insulation

Posted:
11/18/2024, 10:07:19 PM

Location(s):
England, United Kingdom ⋅ Nottingham, England, United Kingdom

Experience Level(s):
Senior

Field(s):
Customer Success & Support

Workplace Type:
Remote

Here at Octopus Energy ECO, we’re responsible for delivering the government mandated eco obligation scheme on behalf of Octopus Energy! We are super passionate about helping customers on low income and benefits to improve the insulation in their homes, to help reduce their bills and carbon emissions 🐙

This role involves driving growth while ensuring alignment with the strategic vision outlined by the Director of Octopus Energy ECO. The ideal candidate will ensure the seamless operation of all aspects of the ECO Installation Field teams, achieving their objectives in collaboration with the broader Octopus Energy team.

The successful candidate will begin by focusing on all things Cavity, Loft, and Internal Wall Insulation under the ECO and GBIS schemes, as well as insulation services paid for by our customers. As the teams and role evolve, the Head of Field Support Services will prioritise aligning all areas of the business to deliver the best customer service in the industry.

You will learn all about low carbon tech and influence future training at our wonderful Nottingham Knowledge Centre with a real focus on a “fabric first” approach ⚡️
Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right Octo-fit!

Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we we're voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people.

Visit our perks hub - Octopus Employee Benefits