As a Customer Success Manager, EMEA, you will take a lead role in nurturing and growing our relationships with existing customers, including further and higher education institutions, and corporate training programs. You will be responsible for ensuring customers achieve success with our platform while actively identifying opportunities to expand their investment in our solutions.

All of your activities will focus on creating a phenomenal experience for Instructure customers using the Parchment platform. This role provides strategic oversight for the management and utilisation of our industry-leading credentialing SaaS technology by collaborating with a cross-functional team of engineers, project managers, regulatory, legal, sales, and marketing professionals.

We are seeking a highly motivated individual who is keenly focused on the overall success of our customers by developing proactive, effective relationships. You will demonstrate to customers a clear path to value, helping them achieve high levels of retention, loyalty, and ongoing ROI.

Our rapid growth requires someone who can prioritise effectively and consistently achieve assigned territory goals in an ever-changing environment. This is an exciting opportunity for a results-driven professional passionate about driving customer success and revenue growth in a dynamic and collaborative EdTech space.