Senior Field Service Technician

Posted:
8/8/2024, 5:00:00 PM

Location(s):
Signal Hill, California, United States ⋅ California, United States

Experience Level(s):
Senior

Field(s):
Customer Success & Support

Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Position Summary:

Xylem is looking for a Senior Field Service Technician to report to our Signal Hill, CA facility and service our customers in the surrounding areas.

What your day will look like as a Field Service Technician:

The Field Service Technician will be responsible for the installation, service, and maintenance of our water purification equipment, utilizing a company service vehicle, within our Light Industries Division. Equipment specific training will be provided. Willing to train the right person, but previous technical/mechanical/plumbing experience is especially encouraged.

This position has general day shift hours with overtime opportunities and a compensated on-call rotation with occasional afternoons/weekends.

Benefits for Field Service Technicians:

  • Health, Dental and Vision insurance available on your 1st day of employment
  • Generous retirement savings plan
  • Generous PTO package and paid holidays
  • Career progression and development plans
  • Company wellness, rewards and recognition, and employee discount programs

Core Responsibilities and Tasks:

  • Creates and maintains safe working environment and cultures within the organization
  • Takes care of company property
  • Proactively trouble shoots systems for mechanical, electrical equipment conditions
  • Anticipates and corrects safety issues – both company and customer owned equipment
  • Direct interfacing with customer
  • May be responsible for work in multiple systems, locations or customers
  • Provides coaching or training to entry-level technicians

Position Requirements:

  • HS diploma or equivalent
  • Industry specific licenses preferred
  • Ability to coach and train entry-level technicians
  • 2-5 years technical experience including industrial or commercial process water experience
  • Experience with Microsoft office including smart devices
  • Must have customer service experience
  • Demonstrates critical thinking and trouble shooting ability
  • Able to pass background check & pre-employment drug screen

Additional Information:

  • · Must be able to function in a team environment
  • · Usually works with minimal supervisor
  • · Works independently

Physical Requirements:

  • Must be able to sit, stand, hear, and see on a constant basis.
  • Must be able to walk, write, and type on a frequent basis.
  • Must be able to lift and carry up to 30 pounds.
  • Must be able to climb and descend stairs.
  • Must be able to bend, carry, reach, push, and pull on an occasional basis.
  • Must be able to communicate verbally and in writing.
  • May work indoors and outdoors as needed. Exposure to heat up to 120 degrees and cold to 0 degrees.
  • May work in areas where noise level is such that hearing protection is required.
  • May be exposed to varying amounts of dust and dirt.
  • Work surfaces may include concrete.
  • Employee must be able to operate a computer and communicate via telephone.
  • Some travel to other locations, meetings and/or seminars is required.

Salary range:

$51,500.00 - $82,500.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. 

 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation