SketchUp is one of the most popular 3D modeling and design tools in the world. Today, hundreds of thousands of architects, engineers, contractors, woodworkers, artists, and other creatives use SketchUp Pro, LayOut, Sefaira, and 3D Warehouse to design everything from transit centers with excellent energy performance to treehouses and everything in between.

Our mission is to help make our users better, smarter, and more successful. 

As our technical support representative, you’ll be helping customers overcome roadblocks with our software so that they can continue to find success. We’re looking for someone with proven chops solving hardware and software problems and a passion for finding solutions.  You’ll talk to architects, woodworkers, urban planners, teachers, circuit board designers, ruby developers… pretty much anyone on planet Earth. Excellent communication skills are an obvious must, but you also need to have mastered the elusive art of translating what a customer says into what they mean.

The Technical Support Representative provides prompt assistance to end-users, resellers/distributors, and internal Trimble teams relating to product information and technical support. This position also resolves some sales and service support issues. Success in this position involves a strong drive to complete every customer interaction with understanding and compassion — striving to engage and retain every customer. To build such a rapport with the team that they expect you to work hard, cover your bases, and that you can trust them to do the same. To learn our current processes and constantly strive to work more efficiently.

Measures of Success:

• Provide fast and efficient technical support to end-users, distributors/resellers, and internal Trimble teams with great customer satisfaction responses.

• Provide complex technical support on diverse problems that span hardware, software, Operating Systems, and other 3rd party technologies.

• Consistently demonstrate the ability to interpret what a customer says into what they mean.

• Develop recommendations, project proposals, and (at times) implement changes that improve the way we work and decrease effort for customers.

• Demonstrate the ability to gather information from multiple sources and use that to make decisions or suggestions.

• Develop and maintain documentation regarding our processes and decisions.

• Provide new product input, testing, and release involvement based on your understanding of customers.

• Demonstrate powerful use of autonomy, yet remain humble enough to ask for help.

• Frequently impress customers and co-workers with exceptional communication skills — own what you say, and be quick to admit misunderstandings and mistakes.

Skills & Experience Required:

• Bachelor's degree in Arts and Sciences, Computer Science, or similar

• 1-2 years of experience providing software technical support.

• Deep understanding of client software, operating systems (Windows, OSX, and Chrome OS), and computer hardware components - especially the role of video graphics cards.

• Strong understanding of web application technologies and how they work.

• Knowledge of 3D modeling, 3D graphics processing, or energy performance a plus.

• Background in Engineering, Architecture, Design, or User Experience also a plus.

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity, and data analytics enable customers to improve productivity, quality, safety, and sustainability. From purpose-built products to enterprise lifecycle solutions, Trimble software, hardware and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation and logistics.

Trimble is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D

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Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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Hiring Range:

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Bonus Eligible?

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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