Posted:
2/5/2026, 3:31:45 PM
Location(s):
New York, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
IT & Security
Workplace Type:
On-site
Why ThedaCare?
Living A Life Inspired!
Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world.
At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare.
Benefits, with a whole-person approach to wellness –
Summary
The Telecommunications Systems Engineer is a hands-on technical specialist responsible for the daily operation, optimization, and reliability of enterprise voice and contact center platforms. This role emphasizes system configuration, call quality assurance, incident response, and lifecycle support across on-prem and cloud telephony environments. Core responsibilities include telephony operations and lifecycle management (Cisco Call Manager, Unity Connection, UCCX, CUBE, Genesys Cloud); call quality monitoring and advanced troubleshooting (Wireshark, RTMT, QoS metrics, SIP analysis); system design and configuration (dial plans, call routing, contact center flows, redundancy); incident response and root cause analysis; vendor and carrier coordination; accurate documentation and change management; and participation in after-hours on-call support.
KEY ACCOUNTABILITIES:
Defines, implements and manages operating system policies and procedures, and leads systems planning.
Compiles and analyzes system operations and makes recommendations for greater efficiency.
Formulates/defines specifications for complex operating software.
Designs and implements customization of system environment to meet client needs and improve the overall performance of the system.
Works with system vendors to identify and correct hardware and software problems of the highest level.
Ensures integrity, accuracy, access, and security of all system hardware and operating system.
Serves as a key contributor in the creation and design of the disaster recovery plan.
QUALIFICATIONS:
Bachelor’s degree with 6 years of relevant experience or in lieu of bachelor’s degree a minimum of five years of progressive experience in information technology and at least three years of experience in infrastructure disciplines.
Advanced knowledge of desktop, server, and communications equipment operating systems.
Proficiency in a technology discipline or industry certifications or experience is equivalent to a bachelor’s degree.
PHYSICAL DEMANDS:
Ability to move freely (standing, stooping, walking, bending, pushing and pulling) and lift up to a maximum of fifty (50) pounds without assistance
Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties
WORK ENVIRONMENT:
Normally works in climate controlled office environment
Frequent sitting with movement throughout office space
Use of computers throughout work day
Frequent use of keyboard with repetitive motion of hands, wrist and fingers
Position requires compliance with department specific competencies.
Hybrid onsite/work from home dependent on organization needs and schedule
Reside within ThedaCare service area for periodic timely on call and other onsite work
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Website: https://thedacare.org/
Headquarter Location: Appleton, Wisconsin, United States
Employee Count: 1001-5000
Year Founded: 1994
Industries: Health Care ⋅ Hospital ⋅ Medical