POSITION SUMMARY 

The Logistics Representative is responsible for managing customer’s supply chain information and data within C.H. Robinson’s Transportation Management System. They act as an extension of the customer’s staff to ensure that all information flows properly and efficiently to ensure all transportation arrangements are made. The Logistics Representative is accountable for independently managing their own area of responsibility, fostering, and maintaining a relationship with their assigned customer(s), and utilizing the CHR project-based delivery model to improve any internal or external processes. 

DUTIES AND RESPONSIBILITIES 

The duties and responsibilities of this position consists of, but are not limited to, the following: 

• Ensure Transportation arrangements are made for shipments by the following: 

• Monitoring customer load board and information flow in the Transportation Management System 

• Maintaining any team mailboxes 

• Performing relationship and knowledge-based exception management to any pre-defined processes 

• Document and organize existing standard operating processes 

• Learn multiple job functions within assigned team 

• Facilitate customer calls and updates, identify when an outgoing call is needed to offer proactive answers 

• Meet operational metrics 

• Conduct CHR systems trainings to external CHR customer representatives 

• Manage reconciliation of daily, weekly, monthly, and quarterly reports 

• Make fact-based suggestions on how customers can achieve their goals in utilizing CHR by understanding CHR’s value proposition 

• Act as a resource and support for peers when needed 

• Understand and utilize CHR’s project-based delivery model to find process improvements and cost savings within area of responsibility and/or team 

• Other duties or responsibilities as assigned according to the team and/or country specific requirements 

QUALIFICATIONS 

Required: 

• High School Diploma and/or GED 

• Minimum 2 years of experience in Supply Chain, Transportation, and/or Logistics 

• Minimum 1 year of prior experience working with and troubleshooting information systems 

• Ability to work flexible schedule on occasion, including overtime hours when requested 

• Ability to travel up to 5% (domestic and/or international) 

• Site Specific: Fluent in English and the primary language of the applicable region 

Preferred: 

• Bachelor’s degree from accredited college or university 

• Excellent customer service skills 

• Proficient in Microsoft Office Suite of programs 

• Ability to present to a variety of audiences 

• Strong written and verbal communication skills 

• Ability to think critically, analyze data and solve problems quickly and accurately 

• Ability to work in a team oriented and fast-paced environment 

• Ability to prioritize and handle a variety of tasks 

• Continuous improvement mindset 

• Ability to adapt to an ambiguous and changing environment 

• Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization 

• Values a diverse and inclusive work environment