Job Summary:

Role Overview
As a Customer Success Executive, you will engage with our mid-tier customers to build strong relationships, provide guidance, and ensure they achieve maximum value from our solutions. Your goal is to drive customer satisfaction, retention, and growth.

Job Description:

Location: Central Northampton ( 3:2 Hybrid )
Reports to: Manager, Customer Success & Marketing
Type: Full-time (37.5 hours per week)

About Gold-Vision CRM

Gold-Vision CRM is a leading provider of CRM solutions designed to help businesses manage customer relationships effectively. We pride ourselves on delivering intuitive, integrated solutions that drive growth and efficiency for our clients.  Gold-Vision is trusted by organisations worldwide for its flexibility, ease of use and powerful integrations.

Role Overview

As a Customer Success Executive, you will engage with our mid-tier customers to build strong relationships, provide guidance, and ensure they achieve maximum value from our solutions. Your goal is to drive customer satisfaction, retention, and growth.

Key Responsibilities

• Act as the primary point of contact for mid-tier customers.
• Build and maintain strong, long-term relationships to ensure customer retention.
• Provide product guidance and support to help customers achieve their goals.
• Identify upsell and cross-sell opportunities in collaboration with the sales team.
• Liaise with internal teams (Customer Care, Marketing, Product Management) to resolve issues and deliver a seamless customer experience.
• Monitor customer health and proactively retain customers and address and raise risks.
• Assist in onboarding and training customers on our platform.

Requirements

• Experience in Customer Success, Account Management, or similar roles.
• Strong verbal and written professional communication and relationship-building skills.
• Managing expectations and maintaining long-term engagement and trust.
• Familiarity with B2B software solutions and CRM/marketing platforms.
• Basic technical aptitude for product support.
• Sales experience or understanding of upselling/cross-selling strategies.
• Ability to work collaboratively across multiple teams.

Nice to Have

• Experience in SaaS or technology companies.
• Knowledge of customer success tools and methodologies.

What We Offer

• Flexible working arrangements ( 3:2 hybrid, flexible start times )
• Supportive, collaborative team environment.
• 23 days holiday + Bank Holidays
• Free parking in Central Northampton
• Company Pension Scheme

Worker Type:

Regular

Number of Openings Available:    

1