Oversee the flawless execution of the lounge experience according to defined standards. 

Maximize customer satisfaction and referral. 

Management of the local team through coordination and planning meetings.  

Ensure impeccability of the lounge (cleaning, space maintenance and furniture maintenance) 

Ensure that supplier dynamics within the lounge impact our customers' experience as little as possible. 

Responsible for checking the quality and presentation of catering products. 

Make decisions in the field that allow you to guarantee service. 

Ensure staffing in the VIP Lounge meets service standards. 

Transfer of good practices and correction in the execution of people. 

Execute a satisfaction survey of the VIP Lounge as established. 

To ensure the efficient operation and profitability of these entities with adequate staff counts, equipment, health and safety requirements.   

Deliver an exceptional customer experience within all entities, generating more corporate loyal customers and collaborative partnerships.  

Staff meetings are held prior to each event and the contracted details are reviewed with service staff including style of service, event timing and division of responsibilities.  

Alliances are built with other businesses to generate new customers through networking events.  

A steady base of contacts and customers is built and maintained from the already established database.  

Site inspections of the venues are conducted to ensure the design, seating, and decor, etc. meets the client’s needs.  

Contracts are accurately completed for all catering events to include guest counts, bar consumption, menu content, special requests, logistical requirements, and payment schedule.  

Menu planning meetings have been organized with the Chef and the client to ensure the menu selection is appropriate.  

There is liaison with the other service providers (disc jockeys, photographers, etc.) and the client throughout the event process.    

The operations of catering functions are successful to include food cost control and preparation, transportation, setup and supervision of all events.  

Provide coaching and support to all employees to ensure they operate at their maximum capacity.  

Briefing team members at the beginning pf each shift  

Generate shift reports and create scheduling.  

Provide budget and forecasting to Catering Manager concerning VIP Lounge. 

Support reception if needed. 

Walk around the lounge on a frequent basis to be attentive to the requirements of clients.  

Permant contract with airport and government entities for all operational and legal matters. 

Ensure monthly sales targets are met.  

Support in 10 day and monthly stock counts.