Inside Sales Account Manager

The Inside Sales Account Manager is responsible for selling benchtop instruments and driving consumables for all platforms in their assigned accounts. Connecting, primarily, with existing customers via phone and e-mail to help guide them to our products that best meet their needs and managing the customer sales process.

Additionally, this role will work closely with cross-functional teams to ensure an exceptional customer experience in adoption and continuous engagement with 10x through service renewals.

What you will be doing:

• Develop and manage a territory plan to meet or exceed business goals for a defined customer base
• Sell benchtop instruments and drive consumables sales in their assigned accounts
• Manage and engage existing customers, primarily via phone and e-mail to deeply understand their research needs and goals
• Use consultative selling approach to match customer needs with the right solution; empathy for internal dynamics, budget constraints, etc
• Manage specific customers and help to address their needs, providing budgetary pricing, creating and submitting individualized quotes and closing sales process
• Work cross functionally to ensure exceptional customer experience in adoption and continuous engagement with 10x through service renewals
• Foster strong, collaborative working relationships and execute clear process flows for handoffs with cross-functional departments to develop and execute territory-specific sales plans
• Responsible for updating the CRM system to reflect accurate opportunities and pipeline

Minimum Requirements:

• Bachelor's degree in Biology, Molecular Biology, Biochemistry or related field; equivalent industry experience
• Proven sales experience preferably in the academic, life sciences or biotechnology industries
• Knowledge of Next Gen Sequencing Technology, or similar diagnostic testing applications
• Strong customer-relationship skills – building trust, understanding customer needs, presenting effective solutions
• Skilled at driving customer growth through closing new business, securing service renewals and contract extensions, and fostering ongoing client relationships
• Ability to grasp and articulate highly technical concepts effectively
• Outstanding interpersonal and communication skills
• Proficient with Microsoft Word, Excel and Outlook and CRM database
• Fluency in English and French essential

Preferred Skills and/or Experience:

• NGS Sales experience
• Experience of using SFDC
• Proven successful sales experience with a technical product line
• Additional European language skills

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