AVP, Client Delivery

Posted:
2/1/2026, 4:00:00 PM

Location(s):
England, United Kingdom ⋅ Swindon, England, United Kingdom

Experience Level(s):
Expert or higher ⋅ Senior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

Workplace Type:
Remote

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

Location: Remote (U.S.‑based)
Travel: 50% nationwide

The Assistant Vice President, Partnership Success serves as the leader responsible for the overall health, performance, and long‑term success of assigned client partnerships. This role acts as the primary Executive Sponsor for clients, ensuring alignment between client objectives and organizational delivery while driving measurable financial, operational, and relationship outcomes.

The AVP partners closely with internal delivery, operations, and executive leaders while maintaining strong, trusted relationships with client executives. Significant nationwide travel is expected, particularly during new client integrations, performance resets, or escalations.

Client Partnership & Executive Leadership

Serve as the executive for assigned clients, building trusted relationships with C‑suite and senior client leaders
Own overall client satisfaction, retention, and long‑term partnership success
Lead executive‑level communications, business reviews, and ongoing strategic alignment conversations

Performance & Results Accountability

Drive achievement of contractual, operational, and financial performance metrics across revenue cycle domains
Analyze trends, KPIs, and root‑cause issues; partner with internal leaders to develop and execute corrective action plans
Ensure visibility, transparency, and accountability around performance outcomes

Operational Oversight & Collaboration

Collaborate across front‑end, mid‑cycle, and back‑end operational leaders to ensure cohesive delivery
Lead through influence rather than direct authority, coordinating cross‑functional teams to drive results
Provide oversight during client onboarding, go‑lives, and major transformational initiatives

Travel & On‑Site Engagement

Travel approximately 50% nationwide to client sites
Represent the organization professionally and confidently in executive and operational forums

Team Leadership & Mentorship

Coach, mentor, and support Partnership Success leaders and client‑aligned operational executives as appropriate
Reinforce partnership best practices, leadership behaviors, and a strong client‑first mindset

Qualifications & Experience

Required Qualifications

Bachelor’s degree or equivalent professional experience
10+ years of progressive leadership experience in healthcare revenue cycle, healthcare operations, or complex outsourced services
Proven success in senior‑level, client‑facing roles with significant relationship management responsibility
Strong executive presence with confidence engaging C‑suite and senior leadership audiences
Willingness and ability to travel approximately 50% nationwide

Preferred Experience

Experience supporting large, multi‑site health systems or academic medical centers
Background in revenue cycle outsourcing, healthcare consulting, or managed services environments
Demonstrated ability to lead through influence in matrixed organizations
Strong analytical mindset with comfort presenting financial and operational data to executives

Key Competencies

Relationship‑first leadership style with strong trust‑building skills
Strategic thinker with hands‑on execution capability
Metrics‑driven with a focus on sustainable results
Clear, confident communicator at all organizational levels
Comfortable navigating ambiguity and complex client environments

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

Innovation
Work-Life Flexibility
Leadership
Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

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AVP, Client Delivery

Qualifications & Experience

Key Competencies

Ensemble Health Partners

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