As an LTL Invoice Issue Resolution Specialist, you will serve as a key liaison between our carrier partners and external customers & internal sales teams. In this role, you will manage the resolution of additional charges billed on LTL shipments. Once identified, these charges are communicated to customers and internal sales teams — and you will be the primary point of contact for addressing any responses, questions, or disputes. This is a role that demands high attention to detail, proactive problem-solving, and a strong sense of ownership.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Works closely with the Auditing team after the initial audit to handle communication between customers and sales brokers.
• Handling responses to invoice notifications from customers and internal sales representatives regarding additional shipment charges.
• Explaining the nature of additional fees (e.g., accessorial, service-related charges) and why they were billed.
• Investigating and disputing charges with carriers, when applicable, to ensure accuracy and fairness.
• Documenting resolutions and ensuring accurate updates to invoices and billing systems.
• Collaborating cross-functionally with sales, operations, and carriers to drive efficient issue resolution.
• Supporting billing audits and contributing to continuous improvement initiatives for billing accuracy.

JOB REQUIREMENTS

• Strong communication and customer service skills.
• Proficiency in standard office software; familiarity with transportation or freight billing systems a plus.
• LTL experience and/or Accounts Payable/Accounts Receivable/Invoicing experience a plus!

KNOWLEDGE, SKILLS AND ABILITIES

• MS Office proficiency and related computer knowledge
• Ability to prioritize and manage multiple cases simultaneously.
• Meticulous attention to detail and investigation aptitude.

**MAY PERFORM OTHER DUTIES AS ASSIGNED**

WORK ENVIRONMENT

Standard office environment, usually indoors away from the elements with moderate noise. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL EFFORT

Maintain a stationary position for extended periods; move around the office, operate computers and files, as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to stand, walk, and reach with hands and arms. Occasionally, the employee is required to lift boxes up to 20 pounds.

SCHEDULING

• Hours will typically be 7AM – 4PM or 8AM – 5PM CST (M-F) but need to be flexible during busy times. This role is 100% in-office.

TRAVEL

No travel is required for this role.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

EEOC/ADA STATEMENT:

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.