Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : Bachelor Degree

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide prompt and efficient technical support to clients. - Troubleshoot and resolve client issues in a timely manner. - Document and track client interactions and issue resolutions. - Collaborate with cross-functional teams to identify and implement process improvements. - Stay up-to-date with product knowledge and industry trends. - Assist in training new team members on technical support processes and procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support. - Good To Have Skills: Experience with incident management tools. - Strong understanding of ITIL framework and service management principles. - Excellent problem-solving and analytical skills. - Ability to effectively communicate technical information to non-technical clients. - Experience in providing support for cloud-based applications. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Bengaluru office. - A Bachelor Degree is required.

Bachelor Degree

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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