Position:

CRM Product Owner

Job Description:

About US:

At Arrow Electronics, we are a global provider of technology solutions, helping customers shape the tangible future. With innovation at the core of everything we do, our collaborative and forward-thinking teams are transforming the way business gets done in today’s digital world. Join us and be part of a company that is driving change across industries—from commercial to cloud and everywhere in between.

As part of our company´s growth, ARROW Morocco is strengthening its teams and is looking for a CRM Product Owner.

Key Responsibilities

• Define and manage the CRM product roadmap, aligning it with business goals, commercial strategy, and user needs.
• Serve as the primary liaison between business stakeholders, end users, and technical delivery teams, translating high-level requirements into user stories and actionable features.
• Own the product backlog; prioritize features and enhancements based on business value, technical feasibility, and impact.
• Lead and participate in Agile ceremonies (backlog grooming, sprint planning, demos, retrospectives) and ensure clear acceptance criteria for each deliverable.
• Collaborate with Sales, Marketing, Customer Service, and IT to gather feedback, analyze pain points, and drive continuous CRM improvements.
• Maintain awareness of Salesforce platform capabilities, upcoming releases, and industry best practices.
• Ensure data integrity, compliance, and security standards are upheld within the CRM ecosystem.
• Monitor and report on CRM adoption, KPIs, and business outcomes.
• Champion user training, change management, and communication to ensure successful rollout and adoption of features.

What is in it For You?

• Full Permanent contract,
• Social advantage: CNSS, CIMR, Health insurance.
• Very good working atmosphere in a team of passionate collaborators.
• Work culture where you can make an impact.
• Dynamic environment with a friendly work atmosphere.
• Interesting career development opportunities in a quickly growing environment.
• Working within an international organization, recognized worldwide in its sector.

Location:

MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type:

Full time

Job Category:

Information Technology