Who We Are

Join a team that puts its People First! First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Assembles title packages, searches for tax documentation or performs other research and title examinations related to escrow and title closings. Work is done online/remotely. Role is a combination of leadership and search responsibilities. Interfaces with management. Work is varied and complex and requires deep knowledge and understanding. Performs all the work that the unit supports; searches multiple file/product types. Has broad geographic knowledge of state practices and requirements.

Essential Functions

• Lead responsibilities include coordinating the work and activities of others: resolving escalated issues, and coordinating workflow, assigning tasks, and providing training.  May provide input to hiring decisions and performance management process and process efficiency improvements
• Conducts title research to compile search packages and title examinations
• Compiles and reports information to management

Job Complexities

• Perform work that is varied and that may be complex in character; resolves escalated issues and transactions. Some evaluation, originality or ingenuity is required

Supervision Received or Extended

• No formal supervisory responsibility but provides guidance, mentoring and leadership to less experienced team members

Impact

• Under supervisory direction, sets priorities and monitors and reports on  progress to management
• Regularly resolves a wide range of escalated issues from team members
• Brings out of the ordinary issues to manager for resolution

Knowledge and Skills/Technology Used

• Strong MS skill set
• Excellent verbal and written communication skills
• Strong knowledge of company terminology, search department procedures and tools.
• People/leadership/interpersonal skills
• Complex problem solving skills
• Ability to work well under pressure and remain flexible to changing schedules and demands
• Solid administrative skills

Typical Education

• High School diploma or equivalent

Typical Range of Experience

• 5+ years related experience
• Demonstrated leadership skills

 

This position will be accepting applications on an ongoing basis until the position is filled

Pay Range: $34.68 - $46.21

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.