Role Overview

We are seeking a Cardlink Production Support Lead with strong credit card domain knowledge to support and manage Cardlink applications. This role acts as Level 5 Production Support, leading incident management, guiding the team, and ensuring system stability.

Key Requirements

• Hands-on experience with Cardlink Version 1 & 2 within the last 10 years
• Strong understanding of end-to-end credit card issuing and acquiring processes (authorisation, embossing, GL, etc.)
• Ability to read and interpret code for troubleshooting (no heavy development required)
• 2–3 years of team management experience
• Experience working in banking / financial services production support

Roles & Responsibilities

• Act as Production Support Level 5
• Lead major incident management, root cause analysis, and resolution
• Provide on-call / after-hours support when required
• Troubleshoot incidents related to credit card business logic
• Review technical deliverables and guide team members
• Manage demand, resources, and coordination with Infrastructure & Security teams
• Work with stakeholders across business and technology teams
• Support compliance, audit, and regulatory activities