Product Stream Lead, Growth

• Permanent, full-time opportunity

• You will drive our customer obsession and strategically meet our customer product needs through technology, processes and policy

• Together we can help more Australians to realise their home ownership and investment dreams

See yourself in our team

Retail Banking Services (RBS) is the public face of CommBank, serving more than 10 million personal and small business customers. Within RBS, the Home Buying domain is responsible for delivering commercially sustainable home lending outcomes while maintaining high standards of customer experience, product integrity and regulatory compliance.

The Product Stream Lead, Growth plays a key role in supporting Home Buying’s growth agenda by leading the Activate and Nurture squad and the broader Growth value stream, focused on engaging customers earlier and more efficiently in their home buying journey.

Within Home Buying, the Growth value stream brings together product, data, digital, marketing, frontline and technology partners to drive sustainable home loan growth. The Activate and Nurture squad is focused on simplifying our portfolio, delivering customer-centred climate solutions and leveraging new growth opportunities through sharper insights, stronger go-to-market execution and more personalised customer engagement.

Do work that matters

As Product Stream Lead, Growth, at the Executive Manager level, you will report to the Channel Engagement and Specialised Products Crew Lead and be responsible for shaping and delivering the Growth value stream strategy across Home Buying focused on building proprietary lending acquisition.

You will lead the Activate and Nurture squad to simplify the product portfolio, deliver climate solutions and unlock new growth opportunities, while balancing customer outcomes, commercial performance, operational excellence, risk and regulatory obligations. You will also drive AI-enabled insights and go-to-market strategies that help identify, prioritise and engage customers earlier, more personally and more efficiently throughout their home buying journey.

With a customer-obsessed and growth-focused mindset, you will lead your team with curiosity, pace and clarity to continuously improve how we identify customer needs, activate opportunities and nurture customers toward better home buying outcomes. You will be comfortable working with ambiguity, using data and insight to make informed decisions, creating alignment across diverse stakeholders and adapting quickly as customer, market and business priorities evolve.

Key Responsibilities

• Define the Growth value stream and Activate and Nurture squad vision, goals and roadmap, aligned to Home Buying objectives and key results, to deliver sustainable home loan growth and superior customer outcomes

• Identify, develop and deliver new growth opportunities across the home buying journey, including AI-driven insights, customer activation strategies, nurture journeys and go-to-market initiatives

• Build and prioritise the squad backlog in collaboration with product, data, digital, marketing, frontline, technology, risk and compliance stakeholders

• Lead and develop a multidisciplinary squad, creating a psychologically safe, inclusive, accountable and high-performance culture focused on customer impact, commercial value and continuous improvement

• Identify and manage risks, dependencies and issues across the value stream and squad, ensuring strong operational risk, compliance and customer outcome management

• Stay abreast of external market, customer, technology, regulatory and innovation trends, including emerging applications of AI and data-led personalisation in financial services

• Plan and lead product, portfolio, climate and growth-related change through operations, marketing, digital and distribution channels, including communications, training, launch readiness and stakeholder engagement

• Build and foster strong relationships across the home lending value chain, leading virtual teams to deliver strategic growth initiatives, simplify the portfolio and resolve complex cross-functional issues

We’re interested in hearing from people who have:

• Demonstrated experience defining product vision and translating this into a roadmap and backlog

• Strong analytical capability and a track record of delivering meaningful improvements in customer experience and operational efficiency

• Experience working across and leading cross-functional teams and influencing stakeholders in complex, matrixed organisations

• Experience in product management is highly regarded, and experience in retail banking and home loans is desirable

• Knowledge of operations and compliance risk management or frameworks would be advantageous

• Strong written and verbal communication and influencing skills and proven stakeholder engagement skills

• Strong planning skills with the ability to deal with competing priorities

• Demonstrated experience working in an Agile framework environment

• Advanced analytical and problem-solving capability

• Demonstrate a risk mindset by proactively identifying, understanding, and openly discussing and acting on current and future risks

Working with us:

At CommBank, we're committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds and we're particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. For support please contact 1800 989 696

Advertising End Date: 23/07/2026