TransUnion's Job Applicant Privacy Notice
What We'll Bring:
About Us
We are one of India’s leading credit information company with one of the largest collections of consumer information. We aim to be more than just a credit reporting agency. We are a sophisticated, global risk information provider striving to use information for good.
We take immense pride in playing a pivotal role in catalyzing the BFSI industry in the country. We got here by tapping into our excitement and passion of wanting to make a difference in the lives of our clients and consumers.
We at TransUnion CIBIL are an equal opportunity employer and are committed to a policy of treating all our associates and job applicants equally. Applicants are evaluated on the basis of job qualification - not race, color, sex / gender, religion, caste, national origin, age, disability, marital status, citizenship status, sexual orientation, gender identity or any other status, whether or not protected. We are committed to taking affirmative action to employ and advance minorities, women, and qualified disabled individuals. We ensure a safe, productive, and harassment-free workplace for all.
Culture and Values
Our culture is welcoming, energetic, and innovative. There’s an overall synergy that flows throughout the company, creating a sense of connect, belonging and unity in knowing that we’re all working to achieve the same overall goal. Our core values which we live by every day are integrity, People, Customer, and Innovation.
https://www.transunion.com/privacy/global-job-applicant
What is excitement and passion for us?
We define it as a blend of curiosity, ability to unlearn and yet continuously learn, able to connect with meaning and finally the drive to execute ideas till the last mile is achieved. This passion helps us focus on continuous improvement, creative problem solving and collaboration which ensures delivery excellence.
Dynamics of the Role
This is an exciting time in TransUnion CIBIL. With investments in our people, technology and new business markets, we are redefining the role and purpose of a credit bureau.
What You'll Bring:
This role will perform the following functions:
- Lead a joint project for Call centre set-up for reduction in Dispute pendency with Members and member platform adoption
- Vendor management by aligning organizational goals and strategies to achieve the required KPIs and process efficiencies
- Devise a process design and create a process document detailing the end-to-end journey
- Devise ways to optimize the process and productivity
- Measure performance with key metrics such as Dispute resolution, quality of call handling and average handling time and drive performance of the function across TU’s KPIs - customer centricity, compliance and commercial
- Track quality and ensure adherence to policies for established processes
- Keep the unit ready for internal and external audits
Impact You'll Make:
- Bachelor's degree in marketing/ business/ finance or any equivalent degree preferred
- Minimum work experience of 10 years in servicing
- Proven experience as process/team lead
- Experience in customer service is essential
- Strong communication, organizational, verbal & written skills.
- Working knowledge of MS Office
- Outstanding communication and negotiation abilities
- A results-oriented approach
- Excellent organizational and leadership skills
- Ability to work under pressure
- High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results.
Essential Competencies:
- Self-motivated and goal oriented.
- Ability to handle rejection, manage conflict and remain positive.
- Strong problem-solving skills.
- Time management and multitasking abilities.
- Adaptability and willingness to learn.
This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment.
TransUnion Job Title
Specialist IV, Business Operations