About MasterControl:

MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing and postmarket surveillance. For more information, visit www.mastercontrol.com.

SUMMARY

As a Professional Services Consultant, you will be responsible for delivering high-quality implementation consulting services to our clients, helping them maximize the value of our software solutions and achieve their business objectives. You will collaborate with cross-functional teams, understand client requirements, and provide expert guidance and recommendations throughout the engagement lifecycle.

RESPONSIBILITIES

• Lead and deliver professional services engagements, including solution design, business analysis, configuration, customization, testing, and deployment.
• Collaborate with clients to understand their business needs, requirements, and objectives, and translate them into effective solutions.
• Collaborate with cross-functional teams and stakeholders to identify project requirements, set priorities, and manage project scope.
• Develop and maintain project documentation, including requirements, design specifications, and technical reports.
• Provide technical expertise and guidance to clients on our software solutions and industry best practices.
• Identify opportunities for cross-selling and upselling additional products and services, collaborating with sales and account management teams.
• Contribute to the continuous improvement of our service delivery methodologies, processes, and tools.
• Stay current with emerging trends, technologies, and best practices in the software industry, continuously improving our service offerings and capabilities.
• Any other duties in line with the role of Professional Services Consultant
• Other duties as assigned

BASIC QUALIFICATIONS

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 5+ years of manufacturing experience in one or more of the following roles: Process Engineer, Quality Engineer, Technical Writer or similar role.
• Strong understanding of software solutions, implementation principles, and industry best practices.
• Excellent problem-solving, communication, and client relationship management skills.

PREFERRED SKILLS

• Experience in the software-as-a-service (SaaS) industry or with subscription-based products.
• Knowledge of 21 CFR Part 11, EU Annex 11, or comparable electronic record requirements.
• Demonstrated experience with manufacturing documentation, production records, and/or batch record management, and harmonization.
• Strong understanding of GMP environments and regulatory requirements for manufacturing.
• Experience working in regulated industries (pharmaceutical, medical device, biotech, etc.).
• Prior consulting or customer-facing implementation experience.
• Experience with CRM and project management software (e.g., Salesforce, JIRA, Smartsheet).
• Relevant industry certifications or professional designations.

PHYSICAL DEMANDS AND WORKING CONDITIONS

• Primarily sedentary work with frequent use of computer, keyboard, and mouse.
• Occasional lifting or moving of computer equipment or other objects up to 25 pounds (11.3 kg) may be required.
• Standard office environment with potential for remote work and travel to client sites.
• Ability to travel up to 50% of the time for business.

As a Professional Services Consultant, you will play a vital role in driving the successful implementation of MasterControl for our customers. If you possess the experience, leadership skills, and passion for managing complex projects and driving continuous improvement, we encourage you to apply for this position and join our dedicated team.

 

 

Why Work Here?

#WhyWorkAnywhereElse?

MasterControl is a place where Exceptional Teams come together to do their best work. In fact, hiring Exceptional Teams is a core value of ours. MasterControl employees are surrounded by intelligent, motivated, and collaborative individuals. We like to call it #TheBestTeamOnThePlanet.

We work hard to develop and challenge our employees' skillsets, recognize their contributions, encourage professional development, and offer a one-of-a-kind culture. This is why we say #WhyWorkAnywhereElse?

MasterControl could be your next (and last) career move!

Here are some of the benefits MasterControl employees enjoy:

• Competitive compensation
• 100% medical premium coverage (yes, you read that right!)
• 401(k) plan with company match
• Generous PTO packages that increase with tenure
• Schedule flexibility
• Fitness clubs (you get paid to have fun and be active!)
• Company parties and employee recognition programs
• Wellness programs (free Fitbit, gym membership, and athletic shoe reimbursements, etc.)
• Onsite physician and massage therapist
• Innovation center and gaming rooms at the office
• Dental/vision plans
• Employer paid life insurance policy
• Much, much more!

Applicants must be currently authorized to work in the United States on a full-time basis.

The US base salary range for this full-time position is $90,000 - $110,000 + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

MasterControl is an Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact [email protected] or call (801) 942-4000 and ask to speak with a member of Human Resources.
Equal Opportunity Employer, including disability and protected veteran status