Key Responsibilities

1. Driver Supervision & Operations Management

• Supervise and manage a team of cross‑border feeder drivers, ensuring all journeys are executed safely and on time.

• Monitor daily route performance, addressing issues such as delays, documentation discrepancies, or operational risks.

• Ensure compliance with UPS driving standards, operational policies, and service requirements.

• Plan and control resources to support operational needs, including rostering and shift arrangements.

2. Border Clearance & Compliance

• Review and verify accuracy of all cross‑border documentation (e.g., manifests, permits, customs forms).

• Ensure full compliance with customs regulations, UPS policies, and legal requirements.

• Identify potential risks related to border clearance and proactively implement corrective or preventive measures.

• Maintain proper records for audit, customs inspection, and compliance reporting.

3. Safety Leadership & Driver Development

• Conduct regular safety training, coaching, and OJS (On‑Job Supervision) rides with drivers.

• Ensure strict adherence to UPS Defensive Driving Methods and safety protocols.

• Promote a culture of continuous improvement by monitoring driver performance, behaviors, and safety incident trends.

• Investigate accidents or near-miss events and implement corrective actions.

4. Communication & Coordination

• Coordinate with internal functions such as Operations, Brokerage, Security, Dispatch, and Hub Management to ensure smooth cross-border activities.

• Provide timely updates on operational risks, compliance matters, and driver issues.

• Prepare reports on operational performance, safety compliance, and driver training progress.

Qualifications & Requirements

• Valid Class 1 & Class 2 driving licenses (Class 18 is highly preferable).

• Minimum 2 years of working experience in transportation, feeder operations, or logistics supervision.

• Strong knowledge of cross‑border operations, customs regulations, or transportation compliance (preferred but not mandatory).

• Ability to work in a rostering schedule, including late‑night shifts.

• Excellent attention to detail with a proactive and responsible working attitude.

• Strong communication and leadership skills with the ability to coach and develop drivers.

• Good problem‑solving skills and the ability to work under time-sensitive conditions.

Core Competencies

• Responsibility & Ownership – Takes full accountability for border compliance and operational integrity.

• Attention to Detail – Ensures accuracy in all documentation and procedures.

• Proactive Mindset – Anticipates and resolves operational challenges early.

• Safety Leadership – Champions a strong safety culture through coaching and continuous training.

• Operational Discipline – Ensures consistency and adherence to UPS standards.

• Team Leadership – Develops drivers through guidance, feedback, and performance monitoring.