Posted:
10/27/2025, 5:59:51 AM
Location(s):
West Virginia, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
IT & Security
Workplace Type:
Hybrid
Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.
The Scrum Master will play a key role within the IT service line, facilitating agile processes and ensuring effective delivery of IT solutions. This individual will work closely with application teams, Service Line Leader, and stakeholders to uphold agile principles, remove obstacles, and support continuous improvement. The ideal candidate will have strong leadership skills, experience in an agile environment, and a deep understanding of IT service line models and their demands.
A caregiver in this position works remotely in the Northeast Ohio region, Monday-Friday from 8:00am-5:00pm, with some on-call requirements and ability to be onsite as needed.
A caregiver who excels in this role will:
Facilitate Scrum ceremonies including daily stand-ups, sprint planning and Story Development, sprint reviews, and retrospectives.
Serve as a coach and mentor to the team, guiding them in agile best practices and Scrum principles.
Collaborate with the Service Line Leader to develop and execute the Delivery Dates based on the agreed upon Project Roadmap.
Remove all external impediments and roadblocks to ensure timely execution of all Stories committed within a Sprint.
Track and communicate team progress and performance, leveraging metrics to drive accountability and improvement.
Promote a culture of continuous improvement, encouraging the team to optimize their work processes and increase efficiency.
Ensure the team adheres to service line goals and meets deliverables aligned with IT and business objectives.
Collaborate with other Scrum Masters, Product managers, and stakeholders to ensure alignment across teams within the service line.
Other duties as assigned.
Minimum qualifications for the ideal future caregiver include:
Bachelor’s degree in computer science, Information Technology or a related field
3+ years of experience as a Team Lead or Manager in an IT or technology-focused environment
4 additional years functionally related technical experience may substitute the degree requirement
For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date
Certified Scrum Master (CSM) or Professional Scrum Master (PSM) certification is required within 1 year of position start date
Strong understanding of agile frameworks (Scrum, Kanban) and agile principles
Excellent communication, facilitation, and conflict-resolution skills
Demonstrated ability to work collaboratively with cross-functional teams and stakeholders
Strong ability to set and achieve sprint goals while delivering high-quality IT solution
Proficiency in driving continuous improvement, reflected by enhanced team velocity and productivity over time
Exceptional collaboration and leadership skills, fostering a highly engaged and cohesive team environment
Proven ability to maintain transparency and effective communication with product owners and stakeholders
Can align team efforts with IT service line objectives and broader organizational goals
Preferred qualifications for the ideal future caregiver include:
Experience in an IT service line or managed services environment.
Proven experience leading integration projects, especially those involving cross-functional teams and complex system dependencies.
Strong proficiency in SQL; comfortable writing queries to extract, analyze, and validate data across multiple environments.
Demonstrated ability to troubleshoot issues using system, application logs, with a keen eye for identifying root causes and performance bottlenecks.
Hands-on experience building monitoring and notification frameworks using tools such as Dynatrace, or similar platforms to ensure system reliability and proactive incident response.
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
Ability to perform work in a stationary position for extended periods.
Ability to travel throughout the hospital system.
Ability to operate a computer and other office equipment.
Ability to communicate and exchange accurate information.
Personal Protective Equipment:
Follow standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
Website: https://clevelandclinic.org/
Headquarter Location: Cleveland, Ohio, United States
Employee Count: 1001-5000
Year Founded: 1921
IPO Status: Private
Last Funding Type: Grant
Industries: Health Care ⋅ Hospital ⋅ Medical ⋅ Non Profit