Posted:
3/25/2025, 7:18:43 PM
Location(s):
Lesser Poland Voivodeship, Poland ⋅ Chrzanów, Lesser Poland Voivodeship, Poland
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.
Valeo Lighting Systems
The plant produces front and rear car lights using advanced technology of metallization, assembly and plastic injection including multicomponent and multi-color injections. It has also a fully equipped measurement laboratory with a unique photometric testing tunnel. As a result of growth, Valeo Lighting Systems is currently opening a new Development Center, which focuses on developing and manufacturing lighting systems for passenger cars.
Join us and lead tech innovation for new lighting solutions and safer roads!
Currently for Valeo Lighting Systems in Chrzanów we recruit Customer Service Contact.
Your challenges:
Recognize and manage all demands for products from customers by driving Sales and operation plan and Master production Schedules:
Upon receiving of the customer schedules (via EDI, webEDI or paper), ensure that the Customer requirements are integrated into the system and any integration errors are dealt with and resolved. Loading closed orders onto the system.
Identify & highlight large order variations between the schedules that were forecasted by the Customer & those that are firmed up by the Customer, ensuring that the data has been accurately supplied from the Customer.
If necessary, release picking lists for the Customers’ deliveries.
Follow the complete Supply Chain (procurement, production, and shipping) and chase if necessary, ensure that targeted service levels to the Customer are reached. Monitor the safety stock levels and alert when the min / max levels are reached.
Manage co-operation and logistics issues with logistics external platforms
Ensure that the correct parameters are applied to each reference (MOQ, lead-time, transportation schedule), and if necessary, initiate corrective action plans.
Be aware of/integrated in P1 and P0 projects (new references, new packaging, transfers, new Customers…). Ensure that the returnable packaging loops are adhered to, preventing any packaging shortages.
Prepare the Customs documentation required for exporting if need be.
On a regular basis, communicate complete, precise & reliable information to the Customer contacts. Adapt the chosen method of communication to the level of the Customer contact. Adapt the frequency to the situation (preventative, curative, crisis).
Meet the Customer contacts on a regular basis (once a year for major Customers).
Make sure from the complete customer demand (date & quantity), that this demand will be met: Ensure the feasibility of the Customers’ programs internally (MPS Manager (weekly), Procurement and Scheduler (daily)) and if necessary, negotiate the planned delivery dates upstream with the Customer.
Ensure that the internal scheduling has been launched, taking into account the Customers’ priorities. Make or Ensure the production sequencing based on real customer demand
Measure the daily service rate for each Customer (using the Customers’ calculation and also the internal Customer Service Rate (CSR) calculation). Propose action plans to improve the service level.
Identify the blocking points and plan appropriate quick actions to solve them:
Alert sales in the event of a crisis (Customer or internal), to define priorities with the Customer & internally (management, VS for the aftermarket), follow the evolution of any associated action plans. If necessary, escalate through the Logistics Red Alert application.
Make sure that there is a backup for each Customer & train the backup on the way to manage the Customers’ account; ensure that during holidays the position is covered & that both internal & external Customers are notified in advance of the absence and informed of the person that will be temporarily managing the Customers’ account.
Join our team if you have:
Higher education preferable in Logistics or Supply Chain Management or similar
At least 1 year of experience in Logistics
Very good level of communication in English - must have
Communication in German - nice to have
Knowledge of MS Office - must have
Knowledge of SAP - nice to have
International mindset, stress resistance, interpersonal skills, teamwork spirit,
multitasking ability and result orientation
We offer you:
Employment in an international production company with high quality standards of work, a leading multinational hightech automotive supplier;
Attractive working conditions and benefits: participation in internal and external trainings, subsidies for Medicover cafeteria, additional health and life insurance, private medical care (Medicover), Employee Retirement Programmes (PPE) and other social benefits.
Valeo works to promote diversity in all its forms (gender, disability, social and cultural, generational) through local policies and actions, mentoring and training programs, networks and partnerships.
Job:
Customer Service ContactOrganization:
Material Planning/Production ControlSchedule:
Full timeEmployee Status:
RegularJob Type:
Probation period contract (Regular)Job Posting Date:
2025-03-26Join Us !
Being part of our team, you will join:
- one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development
- a multi-cultural environment that values diversity and international collaboration
- more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
- a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development
More information on Valeo: https://www.valeo.com
Website: https://valeo.com/
Headquarter Location: Créteil, Ile-de-France, France
Employee Count: 10001+
Year Founded: 1923
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: Automotive ⋅ Industrial Manufacturing ⋅ Manufacturing