The Global Network SONG Practice | Service - Business Process Consultant

Join our team of GN SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change.

Practice: GN SONG Service – Business Process Management I Level: Consultant | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad, Kolkata | Years of Exp: 3-5 Years

Explore an Exciting Career at Accenture

Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?

Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting’s Global Network SONG practice.

The SONG practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Commerce & Sales, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

You will play a crucial role in analyzing, designing, and optimizing business processes to enhance organizational performance. This role requires a deep understanding of process modeling, process re-engineering, and Lean Six Sigma principles. The consultant will work closely with stakeholders across various departments to drive process optimization and deliver tangible results.
 

Key Responsibilities:

Process Analysis & Modelling:

• Analyze existing business processes to identify inefficiencies, bottlenecks, and areas for improvement
• Develop detailed process models using various modeling tools and techniques (e.g., BPMN, EPC, UML)
• Document and communicate process changes and improvements clearly to stakeholders

Process Re-engineering:

• Design and implement new processes that are more efficient, effective, and aligned with strategic objectives
• Facilitate cross-functional collaboration to ensure buy-in and successful implementation
• Collaborate with cross-functional teams to redesign processes and integrate new technologies or methodologies
• Develop and implement strategies for process improvement and change management

Lean Six Sigma principles:

• Apply Lean Six Sigma methodologies (DMAIC, DMADV) to drive process improvements and ensure high-quality outcomes
• Utilize data analysis and statistical tools for process mining to measure process performance and identify improvement opportunities
• Implement process improvement initiatives, such as value stream mapping, Kaizen events

Stakeholder Engagement:

• Collaborate with stakeholders to understand their needs and expectations.
• Provide expert advice and recommendations based on thorough analysis and industry best practices.
• Communicate effectively with all levels of the organization to ensure alignment and buy-in for process changes.

Bring your best skills forward to excel at the role:

• Proven experience in process consulting, process modeling, and process re-engineering with relevant certification (e.g., Six Sigma Green Belt/Black Belt) is preferred
• Strong knowledge of Lean Six Sigma principles and methodologies.
• Proficiency in process modeling tools and software (e.g., Visio, ARIS, Signavio).
• Experience in process mining tools and data analytics (e.g. Celonis, Power Automate)
• Excellent analytical, problem-solving, and project management skills.
• Strong communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders
• Experience in management consulting firms preferred
• CRM knowledge/experience on tools viz. Salesforce is preferred

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Your experience counts!

• Minimum 3-5 years experience working on a Business Process Modelling and Process Re-engineering (Preferable to have exposure to ARIS, MS Visio, Signavio, Celonis)
• Lean Six Sigma Certification will be preferred
• Must have worked on Proposals and contributed to business development work
• Must have managed large teams and support the growth of new offering and capability
• Strong oral and written communication skills, including presentation skills
• Has an inquisitive nature with a strong desire to learn
• At least delivered 1-2 Process transformation program and MBA is preferred

What’s in it for you?

• An opportunity to work on transformative projects with key G2000 clients
• Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
• Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
• Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
• Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

About Accenture:

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com

About Accenture Strategy & Consulting:

Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https://www.accenture.com/us-en/Careers/capability-network

Accenture Global Network Song  | Accenture in One Word

At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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