Are you passionate about developing industry leading products and capabilities? Would you like the exposure of working with some of the biggest companies on the planet who move trillions of dollars around the globe? Do you thrive in the face of technical challenges? If so, read on…
 

Citi is one of the world’s leading global banks serving 90% of the Fortune 500 companies. Our global network spans 90+ markets serving clients in more than 160 countries and jurisdictions. We provide a broad range of financial services and products to our clients to help them meet their biggest opportunities and face the world’s toughest challenges.

This specific role sits within our EMEA Platform and Data Services (PDS) team which is part of our Treasury and Trade Solutions (TTS) function within our Institutional Client Group (ICG).

The EMEA Onboarding Product team is responsible for implementing our global digital strategy across the 50 markets in region, supporting client onboarding across TTS business lines. The strategy includes the transformation of the operating and engagement model through delivery of self-service and digitized capabilities. We work in a cross functional model to facilitate a consistent experience across all markets, both in-region and globally.

The digitization efforts currently underway aim to provide a simplified and digitized onboarding and bank account management experience to drive increased client satisfaction and reduce cycle times for client requests.

This role will be focused on account opening onboarding experience in TTS, specifically simplifying our documentation, digitizing execution and right-placing requirements.

What Will You Do?

You will sit within the EMEA Onboarding product team, primarily focusing on enhancing the end-to-end Account Opening & Account Maintenance experience on behalf of Citi’s Institutional clients. You will be responsible for leading the team’s partnership across the region across a range of documentation programs perspective, managing outputs and the changes that result. In addition, this specialist role will combine a functional and legal scope, requiring a person with sound process and business knowledge, with some legal expertise. The role will also manage and chair EMEA Documentation Governance Committee and maintain record of all changes

Your day-to-day responsibilities will include:

• Leading the partnership across Banking, KYC teams and Onboarding teams in EMEA, to define and execute the right placement of documentation between Account Opening and KYC requirements list, ensuring that the correct documentation is requested at the correct step for all clients.
• Driving discussions with in-country Legal, Risk and AML teams across the region to challenge any and all non-standard documentation requirements for Account Opening or Maintenance
• Alongside the Product, Sales and Account Management teams, manage a portfolio of Platinum clients, negotiating, executing and maintaining Contractual Agreements, which support the operations of Cash Management for the clients
• To be the subject matter expert on the client's documentation requirements and single point of contact for Implementation, Account Services, Legal and Product Sales globally, as it relates to Master Agreements for named clients
• Ownership of change for programs under your control: creation of agile epics & journeys to document required changes; ownership of these change requests through presentation and advocacy through our annual budget process
• Note: this role will be supporting multiple time zones and will need to be flexible as such
• Additional flexibility will be needed to handle programmatic deliverables that arise in this space and ensure successful completion of same.

Who Are We Looking For?

We are looking for someone that will be laser focused on client experience and can drive the onboarding experience forward in terms of innovative thinking, defining industry leading features and capabilities both for our external customers and the internal stakeholders who help support our products. Here are a few of the key attributes we will be looking for as part of the recruitment process:

• Strong Product Management/Documentation/Client Onboarding experience preferably in a bank environment
• Solid project/program management experience preferably in a bank.
• Excellent communication skills – ability to alter communications approach depending on your audience - level of seniority, technical acumen, internal vs. external, etc.
• Comfortable to chair senior dialogue in high-pressured environment and manage risk escalation appropriately within the organisation
• Ability to work and drive cross functional groups of stakeholders, countries, global and regional teams
• Design thinking- Successfully translate client journeys into business requirements and technical discussions
• Ability to think through user problems, find solutions that eliminates manual touch points for our clients
• Evidence-based decision making – ensuring that there is always logic to the decisions you make
• (Highly Preferable) Legal/Paralegal experience
• (Highly Preferable) – experience in Design Thinking and/or AGILE techniques to define Epics/Features and User Stories

What’s in it For You?

We’ll give you the support you need to quickly get familiar with our products and processes so that you can start to feel like you are contributing to the team within your first few weeks in the job. We get to interface with a great network of talented individuals across multiple functions (Product, Sales, Legal, Risk and Operations) and geographies (EMEA spans over 50 markets) as well as develop Agile Product Manager skills– so this is a role that can open a lot of doors in terms of onwards career opportunities. We are big believers in mobility and pushing people forwards in their careers.

We also provide a lot of flexibility – there is no ‘clock-in’, ‘clock-out’ we let people manage their work around their lives and currently have a hybrid approach to office presence (3 days in the office, 2 days where you like). Other key benefits include:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus 

• Private medical insurance packages to suit your personal circumstances

• Employee Assistance Program  

• Pension Plan 

• Paid Parental Leave 

• Special discounts for employees, family, and friends 

• Access to an array of learning and development resources 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

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Job Family Group:

Product Management and Development

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Job Family:

Product Development

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Time Type:

Full time

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