At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Vice President, IT Strategy, Planning and Governance
Why We Have This Role
At Qualtrics, we’re on a mission to redefine the way the best brands deliver exceptional experiences in a rapidly evolving digital landscape. We are looking for a Vice President of IT Strategy, Planning, and Governance who is passionate about leveraging technology as a catalyst for business transformation. This pivotal role is designed for an experienced leader who thrives in a dynamic environment and is committed to aligning IT strategy with broader organizational goals to drive profound impacts across the enterprise.
As the VP of IT Strategy, you will take the helm of a talented team comprising Business Relationship Managers, IT Business Operations experts, and Project Managers. You will partner with diverse leaders across all business segments and external service providers to revolutionize our IT organization. Your leadership will be crucial in crafting and implementing adaptive governance frameworks, establishing robust IT roadmaps, enhancing demand planning processes, and standardizing portfolio/project management practices that ensure success and accountability.
Reporting directly to the Chief Information Officer, you will have the authority to shape our strategic vision and optimize our IT investments, ensuring we not only keep pace with the demands of our customers but exceed them.
How You’ll Find Success
- Drive high-quality demand and portfolio management, ensuring alignment with the organization's strategic objectives.
- Take complete ownership of budget and performance management, leading with fiscal responsibility and transparency.
- Cultivate strong cross-functional leadership and develop high-impact business relationships that foster collaboration across the organization.
- Inspire and mentor a team of Business Relationship Managers and Project Managers, building a culture of empowerment, innovation, and continuous improvement.
- Champion a collaborative environment that encourages team members to think creatively and push the boundaries of what’s possible.
- Oversee the development and management of the department's budget, ensuring operational efficiency while maximizing impact.
Things You’ll Do
- Lead the development and maintenance of portfolio and project management methodologies that are aligned with our strategic objectives, driving effective execution of initiatives.
- Establish essential decision-making practices that prioritize demand, allocate resources, and assess capacity, significantly minimizing delivery challenges while increasing resource utilization.
- Create and monitor leadership dashboards that provide real-time visibility into project progress, costs, and risks, enabling informed decision-making executive insights.
- Ensure projects are completed on schedule and within scope by monitoring timelines, budgets, and resource allocations with precision.
- Assess the health of the IT department by regularly reporting key performance indicators and operational metrics, driving accountability and operational excellence.
- Spearhead the Consolidated IT Business Planning annual cycle, collaborating closely with enterprise partners and fellow IT leaders to align initiatives with growth objectives.
- Set the strategic direction for information and technology within the Enterprise, ensuring alignment with our mission to transform customer and employee experiences.
- Focus on prioritizing resource allocation across the portfolio to maximize return on investment and drive organizational success.
- Guarantee that all delivered initiatives meet their targeted business outcomes and create lasting value for the organization.
What You Should Know About This Team
- You will join a globally distributed team that partners with diverse departments across Qualtrics, uniting talents and perspectives for collective success.
- Growth-oriented: A major aspect of this role is developing and expanding your team in tandem with Qualtrics’ ambitious growth trajectory.
- Our fast-paced environment fosters a culture of collaboration and innovation, where every team member’s contributions are valued, and bold ideas are encouraged to fuel continuous improvement in achieving business objectives.
What We Are Looking For on Your Resume
- A minimum of 15 years of experience delivering IT initiatives across diverse domains (e.g., infrastructure, data, systems).
- Proven leadership in building a functional IT PMO (Project Management Office), with expertise in project portfolio and project management methodologies.
- Exceptional communication and interpersonal skills that allow you to engage effectively with both technical and non-technical stakeholders.
- Demonstrated experience in strategic planning, budget management, and resource allocation at an executive level.
- A track record of effectively driving business, cultural, and technological change in dynamic, complex environments.
- Strong business partnership abilities and experience collaborating with senior executive teams to realize strategic objectives.
Our Team’s Favorite Perks and Benefits
- We take pride in our offices design aiming at cultivating creativity from our rooftop views to open and collaborative work spaces
- On top of the standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office
- We believe in sharing Qualtrics success which is part of the compensation for all employees
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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