Sr Business Analyst

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers. 

RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

Reporting to the Sr Director for Innovation Business Operations, the Senior Analyst will work closely with the business operations team to set up a data management and reporting framework. This role will provide the opportunity to join a team of performers who have experience working for Big 4 consulting firms.

Responsibilities:

• Perform data management and reporting for all R&D related strategic data, which includes people, interpersonal, financial, and project information, mostly in Tableau

• Participate in strategic data analysis, research, and scenario modeling for senior leadership

• Build and maintain new & existing Tableau dashboards needed for reporting

• Lead Tableau Server projects/folder for R&D

• Provide analytical support for forecasting, budgeting and long-range planning

• Fulfill ad-hoc analytical requests as needed

Qualifications & Skills:

• 3+ years of work experience in Tableau reporting, data management, and scripting

• Experience with Tableau and Tableau Server is a requirement

• Scripting skills are a plus (JavaScript, Python, SQL, etc.)

• Familiarity with concepts of relational databases and RDMBS, SQL, Hadoop, and ETL pipelines is a plus

• Strong proficiency in MS Excel (pivots, lookups, data analysis tool packs, etc.), PowerPoint, building financial and decision support models, reports, and executive presentations

• Knowledge about SaaS or software development processes is desired. Knowledge of Agile methodologies preferred

• Willing to work the night shift

• Willing to be based in Mandaluyong

Nice to have skills:

• Tableau

• Tableau Server

What we offer:

• Comprehensive HMO package (medical and dental)

• Paid time off and paid sick leave

• Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

RingCentral’s Solutions Engineering team uses expert knowledge of our platform to help new and existing clients create custom solutions that make the most of our technology.

RingCentral is the #1 global cloud-based communications provider because it is not just selling solutions; it is enabling human connections. That’s why RingCentral is the largest and fastest-growing pure-play provider in its space.
 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: RingCentral is recognized as the Best Place to Work by Glassdoor, the Top Work Culture by Comparably and RingCentral holds local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

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